IDEAS home Printed from https://ideas.repec.org/a/vrs/ijcoma/v60y2024i1p185-200n1013.html
   My bibliography  Save this article

How do employees in the Polish financial sector react to automation in their workplace?

Author

Listed:
  • Włoch Renata

    (Faculty of Sociology & Digital Economy Lab, University of Warsaw, Warsaw, Poland)

  • Śledziewska Katarzyna

    (Faculty of Economic Sciences & Digital Economy Lab, University of Warsaw, Warsaw, Poland)

  • Rożynek Satia

    (Faculty of Economic Sciences & Digital Economy Lab, University of Warsaw, Warsaw, Poland)

Abstract

Banks and other financial institutions are at the forefront of digital transformation, driven by artificial intelligence technologies and accelerated by the COVID-19 pandemic. This study aims to better understand automation within Poland’s financial sector by identifying factors that influence automation levels and future expectations and by examining how the pace of automation changed during the pandemic. We analyzed data from 172 questionnaires collected from employees in the Polish financial sector in October and November 2020, along with insights on digitization from prior interviews with bank CEOs and managers. Our findings show that age, education, and firm characteristics relate to automation experience and that this experience influences employees’ views on future automation. Hence, it emphasizes the importance of demographic factors, workplace environment, and technological infrastructure in shaping experiences and expectations of automation, preparing the groundwork for future policies to manage the evolving work landscape amid technological advancements. The study improves our understanding of employees’ attitudes toward digital transformation and helps tackle the organizational roots of technological unemployment.

Suggested Citation

  • Włoch Renata & Śledziewska Katarzyna & Rożynek Satia, 2024. "How do employees in the Polish financial sector react to automation in their workplace?," International Journal of Contemporary Management, Sciendo, vol. 60(1), pages 185-200.
    • Handle: RePEc:vrs:ijcoma:v:60:y:2024:i:1:p:185-200:n:1013
    DOI: 10.2478/ijcm-2024-0010
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/ijcm-2024-0010
    Download Restriction: no
    File URL: https://libkey.io/10.2478/ijcm-2024-0010?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ijcoma:v:60:y:2024:i:1:p:185-200:n:1013. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.