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Botching Human Factors in Cybersecurity in Business Organizations

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  • Nobles Calvin

    (Cybersecurity Policy Fellow, New America Think Tank, Washington, DC, USA; University of Maryland University College, Adelphi, MD, USA)

Abstract

Human factors remained unexplored and underappreciated in information security. The mounting cyber-attacks, data breaches, and ransomware attacks are a result of human-enabled errors, in fact, 95% of all cyber incidents are human-enabled. Research indicates that existing information security plans do not account for human factors in risk management or auditing. Corporate executives, managers, and cybersecurity professionals rely extensively on technology to avert cybersecurity incidents. Managers fallaciously believe that technology is the key to improving security defenses even though research indicates that new technologies create unintended consequences; nonetheless, technological induced errors are human-enabled. Managers’ current perspective on the human factors problem information security is too narrow in scope and more than a training problem. The management of complex cybersecurity operations accompanied by mounting human factor challenges exceeds the expertise of most information security professionals; yet, managers are reluctant to seek the expertise of human factors specialists, cognitive scientists, and behavioral analysts to implement effective strategies and objectives to reduce human-enabled error in information security.

Suggested Citation

  • Nobles Calvin, 2018. "Botching Human Factors in Cybersecurity in Business Organizations," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 9(3), pages 71-88, December.
    • Handle: RePEc:vrs:hjobpa:v:9:y:2018:i:3:p:71-88:n:6
    DOI: 10.2478/hjbpa-2018-0024
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    References listed on IDEAS

    as
    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Information Security; Cybersecurity; Human Factors; Technological Determinism; Human-centered Cybersecurity; Human-enabled Errors; Technology;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises

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