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Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

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  • Gajić Tamara

    (Senior research, South Ural State University, Institute of Sports, Tourism and Service, Chelyabinsk, Russia; Professor, Novi Sad Business School, Serbia)

  • Petrović Marko D.

    (Research Associate, Geographical Institute “Jovan Cvijić” SASA, Belgrade, Serbia; Professor, South Ural State University, Institute of Sports, Tourism and Service, Chelyabinsk, Russia)

  • Radovanović Milan M.

    (Principal Research Fellow, Geographical Institute “Jovan Cvijić” SASA, Djure Jakšića 9, Belgrade 11000, Serbia; Professor, South Ural State University, Institute of Sports, Tourism and Service, Chelyabinsk, Russia)

  • Tretiakova Tatiana N.

    (South Ural State University, Institute of Sports, Tourism and Service, Chelyabinsk, Russia)

  • Syromiatnikova Julia A.

    (Associate Professor, South Ural State University, Institute of Sports, Tourism and Service, Chelyabinsk, Russia)

Abstract

This paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of Serbia. The main objective of the research is to determine the correlation between the expected and perceived values of the quality of service by collecting and processing data. The modified SERVQUAL questionnaire was applied in the study, and all obtained data were analyzed in the SPSS software 23.00. As a result of the survey, it was found that tourists had significantly higher expectations than perceived service. The results obtained can serve for broader thematic research and contribute to the definition of appropriate corrective actions to improve the quality of tourism services in the selected rural area. Moreover, these are the key propositions to start an initiative for the improvement of tourism services in any undeveloped rural setting with a tourism offer. The results provide tourism organizers and local authorities with important visitors’ perpceptions pertaining to the quality of rural tourism service.

Suggested Citation

  • Gajić Tamara & Petrović Marko D. & Radovanović Milan M. & Tretiakova Tatiana N. & Syromiatnikova Julia A., 2020. "Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality," European Countryside, Sciendo, vol. 12(2), pages 179-192, June.
    • Handle: RePEc:vrs:eurcou:v:12:y:2020:i:2:p:179-192:n:2
    DOI: 10.2478/euco-2020-0010
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    References listed on IDEAS

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    1. Baum Sabine, 2011. "The Tourist Potential of Rural Areas in Poland," Eastern European Countryside, Sciendo, vol. 17(2011), pages 107-135, January.
    2. Baum, Sabine, 2011. "The tourist potential of rural areas in Poland," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 17, pages 107-135.
    3. Sharpley, Richard, 2014. "Host perceptions of tourism: A review of the research," Tourism Management, Elsevier, vol. 42(C), pages 37-49.
    4. Devesa, María & Laguna, Marta & Palacios, Andrés, 2010. "The role of motivation in visitor satisfaction: Empirical evidence in rural tourism," Tourism Management, Elsevier, vol. 31(4), pages 547-552.
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