IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v33y2012i3p545-552.html
   My bibliography  Save this article

Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon

Author

Listed:
  • Torres-Sovero, Claudia
  • González, José A.
  • Martín-López, Berta
  • Kirkby, Christopher A.

Abstract

Analysing the factors that influence visitor satisfaction is critical for the appropriate management of tourism, particularly in nature tourism enterprises, which are expected to contribute to biodiversity conservation and the development of local people. In this paper, we investigate the effect of different socio-economic and ecological variables, as well as tourist-operation related factors, on the overall satisfaction of tourists visiting three Amazonian lodges in Peru. We found three typologies of tourists, differing by several socio-economic and cultural factors, and by their motivations. The quality of the lodge was the factor that had the largest influence on overall satisfaction. Only one type of tourists (“true ecotourists”) showed a positive relation between their overall satisfaction and ecological features such as the species observed or cultural features such as operation of the lodge by native communities using local guides. Implications for management are discussed in terms of the potential of nature tourism to contribute to sustainable development in the Peruvian Amazon.

Suggested Citation

  • Torres-Sovero, Claudia & González, José A. & Martín-López, Berta & Kirkby, Christopher A., 2012. "Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon," Tourism Management, Elsevier, vol. 33(3), pages 545-552.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:3:p:545-552
    DOI: 10.1016/j.tourman.2011.06.008
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517711001191
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2011.06.008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Wunder, Sven, 2000. "Ecotourism and economic incentives -- an empirical approach," Ecological Economics, Elsevier, vol. 32(3), pages 465-479, March.
    2. Naidoo, Robin & Adamowicz, Wiktor L., 2005. "Biodiversity and nature-based tourism at forest reserves in Uganda," Environment and Development Economics, Cambridge University Press, vol. 10(2), pages 159-178, May.
    3. Hasegawa, Hikaru, 2010. "Analyzing tourists' satisfaction: A multivariate ordered probit approach," Tourism Management, Elsevier, vol. 31(1), pages 86-97.
    4. Schulte, Silke, 2003. "Guía conceptual y metodológica para el desarrollo y la planificación del sector turismo," Manuales 5589, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    5. Paulo Oliveira & Pedro Telhado Pereira, 2008. "Who Values What in a Tourism Destination? The Case of Madeira Island," Tourism Economics, , vol. 14(1), pages 155-168, March.
    6. Devesa, María & Laguna, Marta & Palacios, Andrés, 2010. "The role of motivation in visitor satisfaction: Empirical evidence in rural tourism," Tourism Management, Elsevier, vol. 31(4), pages 547-552.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ugo Arbieu & Claudia Grünewald & Matthias Schleuning & Katrin Böhning-Gaese, 2017. "The importance of vegetation density for tourists’ wildlife viewing experience and satisfaction in African savannah ecosystems," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-15, September.
    2. Miguel Ángel Ríos-Martín & José Antonio Folgado-Fernández & Pedro R. Palos-Sánchez & Paula Castejón-Jiménez, 2019. "The Impact of the Environmental Quality of Online Feedback and Satisfaction When Exploring the Critical Factors for Luxury Hotels," Sustainability, MDPI, vol. 12(1), pages 1-24, December.
    3. Jaime Armando Alcocer Lizcano, 2013. "Competitividad en el sector turístico: una revisión de la literatura," Revista Lebret, Universidad Santo Tomás - Bucaramanga, vol. 5, pages 271-291, December.
    4. Arbieu, Ugo & Grünewald, Claudia & Martín-López, Berta & Schleuning, Matthias & Böhning-Gaese, Katrin, 2018. "Large mammal diversity matters for wildlife tourism in Southern African Protected Areas: Insights for management," Ecosystem Services, Elsevier, vol. 31(PC), pages 481-490.
    5. Jarvis, Diane & Stoeckl, Natalie & Liu, Hong-Bo, 2016. "The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning," Tourism Management, Elsevier, vol. 52(C), pages 1-18.
    6. Ying Teng & Zhenzhong Ma & Lei Jing, 2021. "Explore the World Responsibly: The Antecedents of Ethical Tourism Behaviors in China," Sustainability, MDPI, vol. 13(9), pages 1-17, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sieds, 2012. "Complete Volume LXVI nn.3-4 2012," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - The Italian Journal of Economic, Demographic and Statistical Studies, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(3-4), pages 1-166.
    2. Romana Gargano, Giuseppe Avena, Maurizio Mondello, 2012. "Cruise Tourism In Messina: A Study On The Perception Of Services," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - The Italian Journal of Economic, Demographic and Statistical Studies, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(3-4), pages 119-125.
    3. Onofri, Laura & Nunes, Paulo A.L.D., 2013. "Beach ‘lovers’ and ‘greens’: A worldwide empirical analysis of coastal tourism," Ecological Economics, Elsevier, vol. 88(C), pages 49-56.
    4. Schwoerer, Tobias & Knowler, Duncan & Garcia-Martinez, Salvador, 2016. "The value of whale watching to local communities in Baja, Mexico: A case study using applied economic rent theory," Ecological Economics, Elsevier, vol. 127(C), pages 90-101.
    5. Bush, Glenn & Colombo, Sergio & Hanley, Nicholas, 2008. "Measuring the demand for nature-based tourism in Africa: a choice experiment using the "cut-off" approach," Stirling Economics Discussion Papers 2008-06, University of Stirling, Division of Economics.
    6. Chen, Chun-Chu & Huang, Wei-Jue & Petrick, James F., 2016. "Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship?," Tourism Management, Elsevier, vol. 53(C), pages 140-147.
    7. Smith, Joyotee & Scherr, Sara J., 2003. "Capturing the Value of Forest Carbon for Local Livelihoods," World Development, Elsevier, vol. 31(12), pages 2143-2160, December.
    8. Yuyu Wu & Jia Chen, 2023. "Spatial Distribution Heterogeneity and Influencing Factors of Different Leisure Agriculture Types in the City," Agriculture, MDPI, vol. 13(9), pages 1-20, August.
    9. Chiara Mazzocchi & Guido Sali, 2022. "Supporting mountain agriculture through “mountain product” label: a choice experiment approach," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(1), pages 701-723, January.
    10. Jacobus Koens & Carel Dieperink & Miriam Miranda, 2009. "Ecotourism as a development strategy: experiences from Costa Rica," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 11(6), pages 1225-1237, December.
    11. Imran, Sophia & Alam, Khorshed & Beaumont, Narelle, 2014. "Environmental orientations and environmental behaviour: Perceptions of protected area tourism stakeholders," Tourism Management, Elsevier, vol. 40(C), pages 290-299.
    12. María Redondo-Carretero & Carmen Camarero-Izquierdo & Ana Gutiérrez-Arranz & Javier Rodríguez-Pinto, 2017. "Language tourism destinations: a case study of motivations, perceived value and tourists’ expenditure," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 41(2), pages 155-172, May.
    13. Christopher Ambrey & Christopher Fleming, 2014. "Valuing Ecosystem Diversity in South East Queensland: A Life Satisfaction Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(1), pages 45-65, January.
    14. Shabbar Jaffry & Alexandros Apostolakis, 2011. "Evaluating individual preferences for the British Museum," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 35(1), pages 49-75, February.
    15. Palola, Pirta & Bailey, Richard & Wedding, Lisa, 2022. "A novel framework to operationalise value-pluralism in environmental valuation: Environmental value functions," Ecological Economics, Elsevier, vol. 193(C).
    16. Pani, Agnivesh & Mishra, Sabya & Sahu, Prasanta, 2022. "Developing multi-vehicle freight trip generation models quantifying the relationship between logistics outsourcing and insourcing decisions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
    17. Matias, Denise Margaret S. & Tambo, Justice A. & Stellmacher, Till & Borgemeister, Christian & von Wehrden, Henrik, 2018. "Commercializing traditional non-timber forest products: An integrated value chain analysis of honey from giant honey bees in Palawan, Philippines," Forest Policy and Economics, Elsevier, vol. 97(C), pages 223-231.
    18. Wood, Apanie L. & Butler, James R.A. & Sheaves, Marcus & Wani, Jacob, 2013. "Sport fisheries: Opportunities and challenges for diversifying coastal livelihoods in the Pacific," Marine Policy, Elsevier, vol. 42(C), pages 305-314.
    19. Chaminuka, P. & Groeneveld, R.A. & Selomane, A.O. & van Ierland, E.C., 2012. "Tourist preferences for ecotourism in rural communities adjacent to Kruger National Park: A choice experiment approach," Tourism Management, Elsevier, vol. 33(1), pages 168-176.
    20. Christina Katsikari & Leonidas Hatzithomas & Thomas Fotiadis & Dimitrios Folinas, 2020. "Push and Pull Travel Motivation: Segmentation of the Greek Market for Social Media Marketing in Tourism," Sustainability, MDPI, vol. 12(11), pages 1-18, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:33:y:2012:i:3:p:545-552. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.