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Investigating the role of corporate credibility in corporate social marketing: A case study of environmental initiatives by professional sport organizations

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  • Yuhei Inoue
  • Aubrey Kent

Abstract

► We investigate the role of corporate credibility in understanding how professional sport teams might influence consumer pro-environmental behavior. ► Organizational and program characteristics will determine the corporate credibility of the teams in supporting environmental protection. ► Corporate credibility will influence consumer pro-environmental behavior. ► Corporate credibility will have a greater effect on pro-environmental behavior for consumers with less environmental concerns.The purpose of this study is to understand how professional sport organizations might influence consumer voluntary behavior through their corporate social marketing (CSM) initiatives by focusing on the role of corporate credibility. The study examined consumer responses to environmental initiatives by two professional sport teams, and showed that organizational and program characteristics were associated with the corporate credibility of the teams in supporting environmental protection (i.e., environmental credibility). Environmental credibility, in turn, was found to have a positive association with consumer pro-environmental behavior measured by daily recycling involvement and recycling intentions during the teams’ home games. The results further revealed that environmental credibility was more strongly associated with recycling intentions during games for respondents who were less involved in environmental issues. Together, these findings suggest that professional sport organizations can be an effective vehicle for socially beneficial behavior by increasing their credibility in CSM involvement.

Suggested Citation

  • Yuhei Inoue & Aubrey Kent, 2012. "Investigating the role of corporate credibility in corporate social marketing: A case study of environmental initiatives by professional sport organizations," Sport Management Review, Taylor & Francis Journals, vol. 15(3), pages 330-344, July.
    • Handle: RePEc:taf:rsmrxx:v:15:y:2012:i:3:p:330-344
    DOI: 10.1016/j.smr.2011.12.002
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    Cited by:

    1. George Cunningham & Brian P. McCullough & Shelby Hohensee, 2020. "Physical activity and climate change attitudes," Climatic Change, Springer, vol. 159(1), pages 61-74, March.
    2. Brian P. McCullough & Jonathan C. Casper & Danielle M. Kushner Smith, 2022. "Fan Responses of Sponsored Environmental Sustainability Initiatives," Sustainability, MDPI, vol. 14(21), pages 1-16, October.
    3. Waku Ogiso & Hiroaki Funahashi & Yoshiyuki Mano, 2022. "Examining the Role of Source Evaluation in Athlete Advocacy: How Can Advocate Athletes Inspire Public Involvement in Racial Issues?," Social Sciences, MDPI, vol. 11(8), pages 1-18, August.
    4. Jaeman Son & Stephen W. Dittmore & Younghwan Choi, 2023. "Understanding the Relationship between Corporate Social Responsibility, Team Identification, and Behavioral Intention with the Mediating Effect of Satisfaction in Korean Professional Baseball League," Sustainability, MDPI, vol. 15(10), pages 1-12, May.
    5. Orr, Madeleine & Inoue, Yuhei, 2019. "Sport versus climate: Introducing the climate vulnerability of sport organizations framework," Sport Management Review, Elsevier, vol. 22(4), pages 452-463.
    6. Kim, Han Soo & Kim, Minjung, 2020. "Viewing sports online together? Psychological consequences on social live streaming service usage," Sport Management Review, Elsevier, vol. 23(5), pages 869-882.
    7. Halder, Deepa & Pradhan, Debasis & Roy Chaudhuri, Himadri, 2021. "Forty-five years of celebrity credibility and endorsement literature: Review and learnings," Journal of Business Research, Elsevier, vol. 125(C), pages 397-415.
    8. Barbara Mazza, 2023. "A Theoretical Model of Strategic Communication for the Sustainable Development of Sport Tourism," Sustainability, MDPI, vol. 15(9), pages 1-19, April.
    9. Brian P. McCullough & Jamee Pelcher & Sylvia Trendafilova, 2020. "An Exploratory Analysis of the Environmental Sustainability Performance Signaling Communications among North American Sport Organizations," Sustainability, MDPI, vol. 12(5), pages 1-17, March.
    10. Jonathan M. Casper & Brian P. McCullough & Danielle M. Kushner Smith, 2021. "Pro-Environmental Sustainability and Political Affiliation: An Examination of USA College Sport Sustainability Efforts," IJERPH, MDPI, vol. 18(11), pages 1-17, May.
    11. Flöter, Thomas & Benkenstein, Martin & Uhrich, Sebastian, 2016. "Communicating CSR-linked sponsorship: Examining the influence of three different types of message sources," Sport Management Review, Elsevier, vol. 19(2), pages 146-156.
    12. Matthew Walker & Haylee Mercado, 2015. "The Resource‐worthiness of Environmental Responsibility: A Resource‐based Perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 22(4), pages 208-221, July.
    13. Kaung-Hwa Chen & Feng-Hsiang Chang & Yu-Ling Chen & Pei-Ming Chen, 2019. "The Relationships between Corporate Credibility, Service Convenience, and Consumers’ Use Intentions: Toward Ticketing Apps for Low-Cost Carriers," Sustainability, MDPI, vol. 11(3), pages 1-18, February.
    14. Ricardo Roseira Cayolla & Teresa Santos & Joana A. Quintela, 2021. "Sustainable Initiatives in Sports Organizations—Analysis of a Group of Stakeholders in Pandemic Times," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
    15. Ricardo Roseira Cayolla & Joana A. Quintela & Teresa Santos, 2022. "“If You Don’t Know Me by Now”—The Importance of Sustainability Initiative Awareness for Stakeholders of Professional Sports Organizations," Sustainability, MDPI, vol. 14(9), pages 1-16, April.
    16. Gianluca Gionfriddo & Francesco Rizzi & Tiberio Daddi & Fabio Iraldo, 2023. "The impact of green marketing on collective behaviour: Experimental evidence from the sports industry," Business Strategy and the Environment, Wiley Blackwell, vol. 32(8), pages 5349-5367, December.
    17. Farzana Riva & Mohammad Rajib Uddin & Mohammad Rabiul Basher Rubel, 2020. "Effect of Customers’ Attitude, Involvement on Purchase Intention: Moderating Effect of Cause Related Marketing Campaigns," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-75, March.
    18. Severin J. S. Oeckl & Stephen Morrow, 2022. "CSR in Professional Football in Times of Crisis: New Ways in a Challenging New Normal," IJFS, MDPI, vol. 10(4), pages 1-26, September.
    19. Tayebeh Zargar & Steven Rynne, 2023. "The Corporate Social Responsibility Sport Model: Grounded Theory Approach," SAGE Open, , vol. 13(4), pages 21582440231, October.

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