IDEAS home Printed from https://ideas.repec.org/a/taf/rrpaxx/v5y2000i1p17-36.html
   My bibliography  Save this article

Information Technology-Enabled Communication and Organizational Effectiveness

Author

Listed:
  • Nada Korac-Kakabadse
  • Alexander Kouzmin
  • Andrew Korac-Kakabadse

Abstract

The paper explores the current understanding of IT-enabled communication in organizations and IT-media choice. It examines the central concerns and ideas in the field addressed by theories drawing from rational and interpretativist perspectives. Thus, theoretical fragmentation is recognized and the controversial views of the effects of communication are presented. Characteristics of IT-mediated communication are identified, positive and negative impacts on organizational effectiveness examined, as is the IT-mediated communication effect on group behaviour. It is concluded that the effective choice of communication media depends on organizational understanding of the message the organization is trying to communicate to internal as well as external stakeholders and what specific behaviour an organization is trying to promote.

Suggested Citation

  • Nada Korac-Kakabadse & Alexander Kouzmin & Andrew Korac-Kakabadse, 2000. "Information Technology-Enabled Communication and Organizational Effectiveness," International Review of Public Administration, Taylor & Francis Journals, vol. 5(1), pages 17-36, June.
    • Handle: RePEc:taf:rrpaxx:v:5:y:2000:i:1:p:17-36
    DOI: 10.1080/12294659.2000.10804941
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/12294659.2000.10804941
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/12294659.2000.10804941?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Tom Finholt & Lee S. Sproull, 1990. "Electronic Groups at Work," Organization Science, INFORMS, vol. 1(1), pages 41-64, February.
    2. Lee Sproull & Sara Kiesler, 1986. "Reducing Social Context Cues: Electronic Mail in Organizational Communication," Management Science, INFORMS, vol. 32(11), pages 1492-1512, November.
    3. Marshall Scott Poole & Michael Holmes & Gerardine Desanctis, 1991. "Conflict Management in a Computer-Supported Meeting Environment," Management Science, INFORMS, vol. 37(8), pages 926-953, August.
    4. Ronald E. Rice & Douglas E. Shook, 1990. "Relationships Of Job Categories And Organizational Levels To Use Of Communication Channels, Including Electronic Mail: A Meta‐Analysis And Extension," Journal of Management Studies, Wiley Blackwell, vol. 27(2), pages 195-229, March.
    5. M. Lynne Markus, 1994. "Electronic Mail as the Medium of Managerial Choice," Organization Science, INFORMS, vol. 5(4), pages 502-527, November.
    6. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    7. Siegel, Jane & Dubrovsky, Vitaly & Kiesler, Sara & McGuire, Timothy W., 1986. "Group processes in computer-mediated communication," Organizational Behavior and Human Decision Processes, Elsevier, vol. 37(2), pages 157-187, April.
    8. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michele Griessmair & Sabine T. Koeszegi, 2009. "Exploring the Cognitive-Emotional Fugue in Electronic Negotiations," Group Decision and Negotiation, Springer, vol. 18(3), pages 213-234, May.
    2. Meissner, Jens O., 2005. "Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach," Working papers 2005/15, Faculty of Business and Economics - University of Basel.
    3. Sutton, Robert I. & Neale, Margaret A. & Owens, David, 2000. "Technologies of Status Negotiation: Status Dynamics in Email Discussion Groups," Research Papers 1612, Stanford University, Graduate School of Business.
    4. Ned Kock, 2004. "The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution," Organization Science, INFORMS, vol. 15(3), pages 327-348, June.
    5. Joel Harmon, 1998. "Electronic Meetings and Intense Group Conflict: Effects of a Policy-Modeling Performance Support System and an Audio Communication Support System on Satisfaction and Agreement," Group Decision and Negotiation, Springer, vol. 7(2), pages 131-153, March.
    6. Stephanie Watts Sussman & Lee Sproull, 1999. "Straight Talk: Delivering Bad News through Electronic Communication," Information Systems Research, INFORMS, vol. 10(2), pages 150-166, June.
    7. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    8. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    9. Kummitha, Rama Krishna Reddy, 2018. "Entrepreneurial urbanism and technological panacea: Why Smart City planning needs to go beyond corporate visioning?," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 330-339.
    10. Sidhu, Jatinder S. & Volberda, Henk W., 2011. "Coordination of globally distributed teams: A co-evolution perspective on offshoring," International Business Review, Elsevier, vol. 20(3), pages 278-290, June.
    11. Lionel P. Robert & Alan R. Dennis & Manju K. Ahuja, 2008. "Social Capital and Knowledge Integration in Digitally Enabled Teams," Information Systems Research, INFORMS, vol. 19(3), pages 314-334, September.
    12. Yates, JoAnne, 1951- & Orlikowski, Wanda J. & Okamura, Kazuo., 1995. "Explicit and implicit structuring of genres : electronic communication in a Japanese R&D organization," Working papers 3809-95., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    13. Zakaria, Norhayati, 2017. "Emergent Patterns of Switching Behaviors and Intercultural Communication Styles of Global Virtual Teams During Distributed Decision Making," Journal of International Management, Elsevier, vol. 23(4), pages 350-366.
    14. Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
    15. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
    16. Jonathon N. Cummings & J. Alberto Espinosa & Cynthia K. Pickering, 2009. "Crossing Spatial and Temporal Boundaries in Globally Distributed Projects: A Relational Model of Coordination Delay," Information Systems Research, INFORMS, vol. 20(3), pages 420-439, September.
    17. Ann Majchrzak & Arvind Malhotra & Richard John, 2005. "Perceived Individual Collaboration Know-How Development Through Information Technology–Enabled Contextualization: Evidence from Distributed Teams," Information Systems Research, INFORMS, vol. 16(1), pages 9-27, March.
    18. Brian E. Mennecke & Joseph S. Valacich & Bradley C. Wheeler, 2000. "The Effects of Media and Task on User Performance: A Test of the Task-Media Fit Hypothesis," Group Decision and Negotiation, Springer, vol. 9(6), pages 507-529, November.
    19. Kent Marett & Joey F. George, 2013. "Barriers to Deceiving Other Group Members in Virtual Settings," Group Decision and Negotiation, Springer, vol. 22(1), pages 89-115, January.
    20. Viju Raghupathi & Raquel Benbunan-Fich, 2020. "A Social Capital Perspective on Computer-Mediated Group Communication and Performance: An Empirical Study," Group Decision and Negotiation, Springer, vol. 29(4), pages 747-801, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rrpaxx:v:5:y:2000:i:1:p:17-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RRPA20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.