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Internal and external use of performance information in public organizations: results from an international survey

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  • Gerhard Hammerschmid
  • Steven Van de Walle
  • Vid Stimac

Abstract

This paper analyses how public managers use performance information. A sample of over 3,100 high-level public sector executives from six European countries, provided evidence of significant country variations. Considerable variations were also found in patterns of use in different policy fields; and performance indicators were not used as often in central government as in local and regional government. Implementation of performance management instruments in an organization had a strong effect on the actual use of performance information.

Suggested Citation

  • Gerhard Hammerschmid & Steven Van de Walle & Vid Stimac, 2013. "Internal and external use of performance information in public organizations: results from an international survey," Public Money & Management, Taylor & Francis Journals, vol. 33(4), pages 261-268, July.
    • Handle: RePEc:taf:pubmmg:v:33:y:2013:i:4:p:261-268
    DOI: 10.1080/09540962.2013.799803
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    References listed on IDEAS

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    1. Christopher Hood, 2007. "Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?," Public Money & Management, Taylor & Francis Journals, vol. 27(2), pages 95-102, April.
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    Cited by:

    1. Denita Cepiku & Alessandro Hinna & Danila Scarozza & Andrea Bonomi Savignon, 2017. "Performance information use in public administration: an exploratory study of determinants and effects," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 21(4), pages 963-991, December.
    2. Marijani Ramadhani & Manase Richard, 2020. "Analysis of Performance Information Use in Tanzania: Insights from Tanzania Public Service College, Tabora," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 11(2), pages 115-139, August.
    3. Špaček David & Gatarik Eva, 2017. "Knowledge Management and Czech Self-Governments: Empirical Investigations into the Application of Knowledge Management to Public Administration in the Czech Republic," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 10(1), pages 201-220, June.
    4. A. Sardi & E. Sorano, 2021. "Dynamic Performance Management: An Approach for Managing the Common Goods," Papers 2102.04090, arXiv.org.
    5. Alberto Sardi & Enrico Sorano, 2019. "Dynamic Performance Management: An Approach for Managing the Common Goods," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    6. Koppitz David & Půček Milan & Ochrana František & Plaček Michal, 2015. "Comparative Analysis of Selected Factors Affecting Heating Costs of Schools in Selected Balkan Countries," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 8(1), pages 61-84, June.
    7. Hammerschmid Gerhard & Löffler Lorenz, 2015. "The Implementation of Performance Management in European Central Governments: More a North-South than an East-West Divide," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 8(2), pages 49-68, December.

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