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Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?

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  • Christopher Hood

Abstract

Targets, rankings and intelligence are common forms of public service management by numbers. So what's global and what's distinctively English about this phenomenon? What's new and what's old about the use of targets, rankings and intelligence? And what do we know we don't know about each of these forms of public service management by numbers? The special features of composite ranking systems seem to be a key part of the answer to all these questions

Suggested Citation

  • Christopher Hood, 2007. "Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?," Public Money & Management, Taylor & Francis Journals, vol. 27(2), pages 95-102, April.
    • Handle: RePEc:taf:pubmmg:v:27:y:2007:i:2:p:95-102
    DOI: 10.1111/j.1467-9302.2007.00564.x
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    Cited by:

    1. Jaime Vázquez-Caro & Richard M. Bird, 2011. "Benchmarking Tax Administrations in Developing Countries: A Systemic Approach," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1104, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    2. Joseph Drew & Brian Dollery, 2015. "Inconsistent Depreciation Practice and Public Policymaking: Local Government Reform in New South Wales," Australian Accounting Review, CPA Australia, vol. 25(1), pages 28-37, March.
    3. Robbins Geraldine & Turley Gerard & McNena Stephen, 2016. "Benchmarking the financial performance of local councils in Ireland," Administration, Sciendo, vol. 64(1), pages 1-27, May.
    4. Chen, Yvonne Jie & Li, Pei & Lu, Yi, 2018. "Career concerns and multitasking local bureaucrats: Evidence of a target-based performance evaluation system in China," Journal of Development Economics, Elsevier, vol. 133(C), pages 84-101.
    5. Fabian Muniesa & Dominique Linhardt, 2009. "At stake with implementation: trials of explicitness in the description of the state," CSI Working Papers Series 015, Centre de Sociologie de l'Innovation (CSI), Mines ParisTech.
    6. Fusco, Elisa & Allegrini, Veronica, 2020. "The role of spatial interdependence in local government cost efficiency: An application to waste Italian sector," Socio-Economic Planning Sciences, Elsevier, vol. 69(C).
    7. Jane Broadbent & James Guthrie, 2008. "Public sector to public services: 20 years of “contextual” accounting research," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 21(2), pages 129-169, February.
    8. Asmus Leth Olsen, 2018. "Precise performance: Do citizens rely on numerical precision as a cue of confidence?," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 1(1).
    9. Muniesa, Fabian & Linhardt, Dominique, 2011. "Trials of explicitness in the implementation of public management reform," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 22(6), pages 550-566.
    10. Mihály Fazekas, 2012. "School Funding Formulas: Review of Main Characteristics and Impacts," OECD Education Working Papers 74, OECD Publishing.
    11. Fabian Muniesa & Dominique Linhardt, 2009. "At stake with implementation: trials of explicitness in the description of the state," CSI Working Papers Series 015, Centre de Sociologie de l'Innovation (CSI), Mines ParisTech.
    12. Sonia Adam-Ledunois & Romuald Mansuy, 2018. "Le diagnostic territorial partagé ou les promesses d’un outil de gestion publique à visée collaborative," Post-Print hal-01880968, HAL.
    13. Sonia Adam-Ledunois & Romuald Mansuy & Sébastien Damart, 2016. "An innovative tool for territorial shared diagnosis on poverty and social inclusion: a support for cooperation?," Post-Print hal-01418698, HAL.
    14. Stuart Cooper & Graham Pearce, 2011. "Climate change performance measurement, control and accountability in English local authority areas," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 24(8), pages 1097-1118, October.
    15. Gerhard Hammerschmid & Steven Van de Walle & Vid Stimac, 2013. "Internal and external use of performance information in public organizations: results from an international survey," Public Money & Management, Taylor & Francis Journals, vol. 33(4), pages 261-268, July.
    16. Ariesta Heksarini & E. Harleni Aroma & Martinus Robert Hutauruk, 2023. "The Influence of Employee Responsibility and Knowledge on the Speed of Service and Employee Performance Moderated by the Hospital Management Information System: A Case Study of Type D Hospitals in the," Oblik i finansi, Institute of Accounting and Finance, issue 4, pages 132-142, December.
    17. Sonia Adam-Ledunois & Romuald Mansuy & Sébastien Damart, 2016. "An innovative tool for territorial shared diagnosis on poverty and social inclusion: a support for cooperation?," Post-Print hal-01445696, HAL.
    18. Martin Anne, 2015. "Outils De Gestion Et Services Publics : Le Cas De La Comptabilite Analytique A L'Universite," Post-Print hal-01188793, HAL.
    19. Gwyn Bevan & Richard Hamblin, 2009. "Hitting and missing targets by ambulance services for emergency calls: effects of different systems of performance measurement within the UK," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 172(1), pages 161-190, January.
    20. Maarten Hillebrandt & Michael Huber, 2020. "Editorial: Quantifying Higher Education: Governing Universities and Academics by Numbers," Politics and Governance, Cogitatio Press, vol. 8(2), pages 1-5.

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