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The Influence of Employee Responsibility and Knowledge on the Speed of Service and Employee Performance Moderated by the Hospital Management Information System: A Case Study of Type D Hospitals in the East Kalimantan Province

Author

Listed:
  • Ariesta Heksarini

    (Mulawarman University, Samarinda, Indonesia)

  • E. Harleni Aroma

    (Mulawarman University, Samarinda, Indonesia)

  • Martinus Robert Hutauruk

    (University of Widya Gama Mahakam Samarinda, Samarinda, Indonesia)

Abstract

All medical system employees must work harmoniously and responsibly to provide quality medical services to the population. However, the effectiveness of their work can be influenced by various factors, the impact of which was studied in this research. This research aims to examine the influence of employee responsibility and knowledge on the speed of service and employee performance moderated by the hospital management information system. This study encompasses five hospitals in East Kalimantan, namely RSUD KORPRI Prov Kaltim, RS Tk IV Samarinda, RS Bhakti Nugraha, RS Medika Utama Manggar, and RS Umum Balikpapan Baru, all of which fall under hospital type D. Twenty-five respondents from each hospital took part in the survey. The Data analyzed by PLS-SEM with Smart PLS Software do running data tabulation. According to the research objectives, the variables of this study consist of exogenous variables (i.e., responsibility and knowledge), mediating variables (i.e. speed of service), moderating variables (i.e. hospital management information system) and endogenous variables (i.e. employee performance). The study findings indicate that the variables of responsibility and knowledge exert a favourable and substantial influence on the rate of service delivery. Responsibility and hospital management information systems clearly and considerably positively affect staff performance. However, prioritizing enhancing employee performance by focusing on expertise and speed of service is crucial. Additionally, this research presents initial empirical evidence of the moderating effect of hospital management information systems on the relationship between service speed and employee performance. So, it is crucial to enhance the capabilities of human resources in the hospital management information system to improve the correlation between service speed and employee performance.

Suggested Citation

  • Ariesta Heksarini & E. Harleni Aroma & Martinus Robert Hutauruk, 2023. "The Influence of Employee Responsibility and Knowledge on the Speed of Service and Employee Performance Moderated by the Hospital Management Information System: A Case Study of Type D Hospitals in the," Oblik i finansi, Institute of Accounting and Finance, issue 4, pages 132-142, December.
    • Handle: RePEc:iaf:journl:y:2023:i:4:p:132-142
    DOI: 10.33146/2307-9878-2023-4(102)-132-142
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    References listed on IDEAS

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    1. Kasimu Sendawula & Saadat Nakyejwe Kimuli & Juma Bananuka & Grace Najjemba Muganga, 2018. "Training, employee engagement and employee performance: Evidence from Uganda’s health sector," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1470891-147, January.
    2. repec:bla:pmomgt:v:27:y:2007:i:2:p:95-102 is not listed on IDEAS
    3. Christopher Hood, 2007. "Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?," Public Money & Management, Taylor & Francis Journals, vol. 27(2), pages 95-102, April.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    employee responsibility and knowledge; speed of service; employee performance; hospital management information system; hospitals in East Kalimantan;
    All these keywords.

    JEL classification:

    • M59 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Other
    • E24 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - Employment; Unemployment; Wages; Intergenerational Income Distribution; Aggregate Human Capital; Aggregate Labor Productivity
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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