IDEAS home Printed from https://ideas.repec.org/a/kap/jmgtgv/v21y2017i4d10.1007_s10997-016-9371-3.html
   My bibliography  Save this article

Performance information use in public administration: an exploratory study of determinants and effects

Author

Listed:
  • Denita Cepiku

    (University of Rome Tor Vergata)

  • Alessandro Hinna

    (University of Rome Tor Vergata)

  • Danila Scarozza

    (University of Rome Tor Vergata)

  • Andrea Bonomi Savignon

    (University of Rome Tor Vergata)

Abstract

The public sector performance movement has intensified during the past three decades, increasing formalized planning, control and reporting across all OECD countries. Notwithstanding the extant literature on performance management, empirical evidence on how and why performance information is used in day-to-day practice is still rare. Such research is relevant not only to advance theory but also to inform decision makers in designing the conditions that effectively contribute to performance and accountability improvements. We aim to contribute to a better understanding of the effects and determinants of use by considering the characteristics of performance management systems, the characteristics of users and context features. We selected two central government case studies from Italy, a country that has adopted several reforms on performance management since the early 1990s. In order to gain insights from both supply and demand side, for each ministry we interviewed people responsible for the design and functioning of the performance management system and top managers that are supposed to use performance information when taking decisions. Results show the prevalence of passive rather than purposeful use. Motivations and obstacles to the use of performance information are identified, drawing relevant practical and policy implications.

Suggested Citation

  • Denita Cepiku & Alessandro Hinna & Danila Scarozza & Andrea Bonomi Savignon, 2017. "Performance information use in public administration: an exploratory study of determinants and effects," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 21(4), pages 963-991, December.
    • Handle: RePEc:kap:jmgtgv:v:21:y:2017:i:4:d:10.1007_s10997-016-9371-3
    DOI: 10.1007/s10997-016-9371-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10997-016-9371-3
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10997-016-9371-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Walter J. M. Kickert, 2005. "Distinctiveness in the study of public management in Europe," Public Management Review, Taylor & Francis Journals, vol. 7(4), pages 537-563, December.
    2. Vicente Montesinos & Isabel Brusca & Francesca Manes Rossi & Natalia Aversano, 2013. "The usefulness of performance reporting in local government: comparing Italy and Spain," Public Money & Management, Taylor & Francis Journals, vol. 33(3), pages 171-176, May.
    3. Edoardo Ongaro, 2009. "Public Management Reform and Modernization," Books, Edward Elgar Publishing, number 13074.
    4. Gerhard Hammerschmid & Steven Van de Walle & Vid Stimac, 2013. "Internal and external use of performance information in public organizations: results from an international survey," Public Money & Management, Taylor & Francis Journals, vol. 33(4), pages 261-268, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Stefania Veltri & Pina Puntillo, 2020. "On intellectual capital management as an evaluation criterion for university managers: a case study," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 24(1), pages 135-167, March.
    2. Rebekah Schulz & Andrew Sense & Matthew Pepper, 2021. "Combining Participative Action Research with an Adapted House of Quality Framework for the Stakeholder Development of Performance Indicators in Local Government," Systemic Practice and Action Research, Springer, vol. 34(3), pages 307-330, June.
    3. Maria Cristina Ghiotto & Ylenia Rizzolo & Elisa Carraro & Mirko Claus, 2019. "La "cartella informatizzata" del Medico di Medicina Generale nel sistema di valutazione delle performance dell?Assistenza Primaria," MECOSAN, FrancoAngeli Editore, vol. 2019(112), pages 41-59.
    4. Tafuro, Alessandra & Dammacco, Giuseppe & Esposito, Paolo & Mastroleo, Giovanni, 2022. "Rethinking performance measurement models using a fuzzy logic system approach: a performative exploration on ownership in waste management," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    5. Lucia Biondi & Salvatore Russo, 2022. "Integrating strategic planning and performance management in universities: a multiple case-study analysis," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 26(2), pages 417-448, June.
    6. Andrea Bonomi Savignon & Lorenzo Costumato & Benedetta Marchese, 2019. "Performance Budgeting in Context: An Analysis of Italian Central Administrations," Administrative Sciences, MDPI, vol. 9(4), pages 1-15, October.
    7. Frida Betto & Alberto Sardi & Patrizia Garengo & Enrico Sorano, 2022. "The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review," IJERPH, MDPI, vol. 19(16), pages 1-22, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Cipolletta, Germano & Fiorani, Gloria & Matei, Ani & Matei, Lucica & Meneguzzo, Marco & Mititelu, Cristina, 2010. "Public Sector Modernization Trends of the Member States of European Union.Trajectories of reforms in Italy and Romania," Apas Papers 267, Academic Public Administration Studies Archive - APAS.
    2. Anne Drumaux, 2011. "Les anomalies dans les réformes publiques: le pourquoi et le comment?," Working Papers CEB 11-061, ULB -- Universite Libre de Bruxelles.
    3. Maria Cucciniello & Claudia Guerrazzi & Greta Nasi & Edoardo Ongaro, 2015. "Coordination Mechanisms for Implementing Complex Innovations in the Health Care Sector," Public Management Review, Taylor & Francis Journals, vol. 17(7), pages 1040-1060, August.
    4. Marco Di Giulio & Giancarlo Vecchi, 2023. "How “institutionalization” can work. Structuring governance for digital transformation in Italy," Review of Policy Research, Policy Studies Organization, vol. 40(3), pages 406-432, May.
    5. Marijani Ramadhani & Manase Richard, 2020. "Analysis of Performance Information Use in Tanzania: Insights from Tanzania Public Service College, Tabora," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 11(2), pages 115-139, August.
    6. Francesco Capalbo & Adelaide Ippolito & Margherita Smarra & Marco Sorrentino, 2023. "Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 119-142.
    7. Hyndman, Noel & Liguori, Mariannunziata & Meyer, Renate E. & Polzer, Tobias & Rota, Silvia & Seiwald, Johann, 2014. "The translation and sedimentation of accounting reforms. A comparison of the UK, Austrian and Italian experiences," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 25(4), pages 388-408.
    8. Scapin Thomas, 2016. "The Ambiguous Meaning of the Ethical Issue in a Context of NPM Reforms: Insights from the OECD, Canada and France," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 9(2), pages 93-119, December.
    9. Špaček David & Gatarik Eva, 2017. "Knowledge Management and Czech Self-Governments: Empirical Investigations into the Application of Knowledge Management to Public Administration in the Czech Republic," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 10(1), pages 201-220, June.
    10. Christopher Pollitt, 2009. "Structural change and public service performance: international lessons?," Public Money & Management, Taylor & Francis Journals, vol. 29(5), pages 285-291, September.
    11. Van Dooren, Wouter & hoffmann, conny, 2018. "Performance management in Europe: An idea whose time has come - and gone?," SocArXiv 9zyv8, Center for Open Science.
    12. Alberto Sardi & Enrico Sorano, 2019. "Dynamic Performance Management: An Approach for Managing the Common Goods," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    13. Fabrizio Di Mascio & Alessandro Natalini, 2015. "Fiscal Retrenchment in Southern Europe: Changing patterns of public management in Greece, Italy, Portugal and Spain," Public Management Review, Taylor & Francis Journals, vol. 17(1), pages 129-148, January.
    14. Frederic Maes & Peter Bursens, 2015. "Steering or Networking: The Impact of Europe 2020 on Regional Governance Structures," Politics and Governance, Cogitatio Press, vol. 3(2), pages 100-116.
    15. Christophe Maurel & Christophe Favoreu & Damien Gardey & David Carassus, 2014. "Les effets des démarches locales de performance sur le pilotage des services publics," Post-Print hal-03057931, HAL.
    16. Michael Barrett & Eivor Oborn & Wanda Orlikowski, 2016. "Creating Value in Online Communities: The Sociomaterial Configuring of Strategy, Platform, and Stakeholder Engagement," Information Systems Research, INFORMS, vol. 27(4), pages 704-723, December.
    17. Adriana Tiron-Tudor & Cristina Silvia Nistor & Szilveszter Fekete & Andreea Alexandru, 2022. "Factors Influencing Public Higher Education Institutions’ Performance Reporting in the Romanian Context," Administrative Sciences, MDPI, vol. 12(4), pages 1-27, November.
    18. Proeller, Isabella & Wenzel, Anne-Kathrin & Vogel, Dominik & Mussari, Riccardo & Casale, Donatella & Turc, Emil & Guenoun, Marcel, 2016. "Do they all fail? A comparative analysis of performance-related pay systems in local governments," SocArXiv a3qsb, Center for Open Science.
    19. Koppitz David & Půček Milan & Ochrana František & Plaček Michal, 2015. "Comparative Analysis of Selected Factors Affecting Heating Costs of Schools in Selected Balkan Countries," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 8(1), pages 61-84, June.
    20. Fatih Demir, 2021. "Public Management Reforms In Turkey," Public administration issues, Higher School of Economics, issue 6, pages 63-83.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jmgtgv:v:21:y:2017:i:4:d:10.1007_s10997-016-9371-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.