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The Impact of Absorptive Capacity on Service Innovation Performance: An Empirical Study on Banking in East Borneo Indonesia

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  • Cheng-Wen Lee
  • Nurul Hidayat

Abstract

The research was conducted at a banking company in East Borneo, Indonesia. To improve the service innovation performance, companies need the ability to absorptive capacity. The study was tested with 197 employees working in banking companies in East Borneo, Indonesia. Data were collected using survey method with questionnaire. The survey responses submitted by respondents in this study indicate that the effect of absorptive capacity on service innovation performance shows significant results. JEL classification numbers: O31, O3, L8Â Keywords: absorptive capacity, and service innovation performance.

Suggested Citation

  • Cheng-Wen Lee & Nurul Hidayat, 2018. "The Impact of Absorptive Capacity on Service Innovation Performance: An Empirical Study on Banking in East Borneo Indonesia," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 8(5), pages 1-6.
    • Handle: RePEc:spt:apfiba:v:8:y:2018:i:5:f:8_5_6
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    References listed on IDEAS

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    More about this item

    Keywords

    absorptive capacity; and service innovation performance.;

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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