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Mobile application service networks: Apple’s App Store

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  • Jieun Kim
  • Yongtae Park
  • Chulhyun Kim
  • Hakyeon Lee

Abstract

In fast-moving and complex App Store, there is a need for exploring the content of mobile application services themselves. Thus, this research empirically analyzes the relationships among mobile application services to identify their structures and positions through a text-mining-based network analysis. Associations among categories and applications are visualized as macro-level category network and micro-level app network; network indexes gauge the structural properties and positional characteristics of each network. Mobile service categories are compared according to their values and grouped according to network properties using cluster analysis, offering implications for the sectoral characteristics of mobile services in App Store. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Jieun Kim & Yongtae Park & Chulhyun Kim & Hakyeon Lee, 2014. "Mobile application service networks: Apple’s App Store," Service Business, Springer;Pan-Pacific Business Association, vol. 8(1), pages 1-27, March.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27
    DOI: 10.1007/s11628-013-0184-z
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    References listed on IDEAS

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    Cited by:

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    6. Juite Wang & Jung-Yu Lai & Li-Chun Hsiao, 2015. "Value network analysis for complex service systems: a case study on Taiwan’s mobile application services," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 381-407, September.
    7. Lee, Yoojung & Kim, Hye-Young, 2019. "Consumer need for mobile app atmospherics and its relationships to shopper responses," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 437-442.
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    10. Youngjung Geum & Moon-Soo Kim & Sungjoo Lee, 2017. "Service Technology: Definition and Characteristics Based on a Patent Database," Service Science, INFORMS, vol. 9(2), pages 147-166, June.
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    13. Hyejong Min & Junghwan Yun & Youngjung Geum, 2018. "Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis," Sustainability, MDPI, vol. 10(3), pages 1-17, March.

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