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Web 2.0, social capital and work performance in service companies: the employees’ view

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  • Guillermina Tormo-Carbó
  • Elies Seguí-Mas
  • Victor Oltra

Abstract

Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 networks, can be extremely helpful to build and optimize personal and organizational power or resources. This exploratory study empirically analyzes the use of Web 2.0 networks for work-related purposes under a new perspective: the perception of Spanish service companies’ employees. Results show a reasonable employee use of Web 2.0 applications with work-related purposes, and identify the main benefits from them and relevant differences in their use. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Guillermina Tormo-Carbó & Elies Seguí-Mas & Victor Oltra, 2014. "Web 2.0, social capital and work performance in service companies: the employees’ view," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 439-452, September.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:3:p:439-452
    DOI: 10.1007/s11628-014-0248-8
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    References listed on IDEAS

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