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Determinants of Web 2.0 technologies for knowledge sharing in SMEs

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  • Pedro Soto-Acosta
  • Daniel Perez-Gonzalez
  • Simona Popa

Abstract

Web 2.0 technologies are increasingly being used within all knowledge management processes. This paper extends previous studies on the use of internet technologies and knowledge management by analyzing factors affecting knowledge sharing through Web 2.0 technologies within small and medium-sized enterprises (SMEs). Drawing upon the technology-organization-environment framework, a model is developed to examine how distinct contextual factors influence the use of Web 2.0 technologies for knowledge sharing. A data set of Spanish SMEs is used to test the conceptual model and hypotheses. Results show that knowledge sharing through Web 2.0 technologies emerges from internal organizational and technological resources rather than from external pressure. Copyright Springer-Verlag Berlin Heidelberg 2014

Suggested Citation

  • Pedro Soto-Acosta & Daniel Perez-Gonzalez & Simona Popa, 2014. "Determinants of Web 2.0 technologies for knowledge sharing in SMEs," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 425-438, September.
    • Handle: RePEc:spr:svcbiz:v:8:y:2014:i:3:p:425-438
    DOI: 10.1007/s11628-014-0247-9
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    References listed on IDEAS

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    Cited by:

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    2. Falahat, Mohammad & Ramayah, T. & Soto-Acosta, Pedro & Lee, Yan-Yin, 2020. "SMEs internationalization: The role of product innovation, market intelligence, pricing and marketing communication capabilities as drivers of SMEs’ international performance," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
    3. Corral de Zubielqui, Graciela & Fryges, Helmut & Jones, Janice, 2019. "Social media, open innovation & HRM: Implications for performance," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 334-347.
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    5. DongHee Kim & SooCheong Shawn Jang, 2019. "The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites," Service Business, Springer;Pan-Pacific Business Association, vol. 13(1), pages 25-49, March.

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