IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v17y2023i1d10.1007_s11628-023-00526-y.html
   My bibliography  Save this article

Transforming data into information for smart services: integration of morphological analysis and text mining

Author

Listed:
  • Minjun Kim

    (Kumoh National Institute of Technology)

  • Silvana Trimi

    (University of Nebraska-Lincoln)

Abstract

Designing and delivering useful information for customers are crucial requirements of smart services as they influence the customer perception of the value and appeal of the service. Service information represents the results of data analysis that are delivered to customers. While the importance of transforming data into information has been recognized, the process of information design has been inadequately researched. This study introduces a methodology for transforming data into information to support smart services. The methodology is developed using morphological analysis and text mining. The proposed methodology was applied to a real-world case in smart services for vehicle operations management.

Suggested Citation

  • Minjun Kim & Silvana Trimi, 2023. "Transforming data into information for smart services: integration of morphological analysis and text mining," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 257-280, March.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y
    DOI: 10.1007/s11628-023-00526-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11628-023-00526-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11628-023-00526-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Daniel Beverungen & Oliver Müller & Martin Matzner & Jan Mendling & Jan Brocke, 2019. "Conceptualizing smart service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 7-18, March.
    2. Heeyong Noh & Youngkeun Song & Ae-Soon Park & Byungun Yoon & Sungjoo Lee, 2016. "Development of new technology-based services," The Service Industries Journal, Taylor & Francis Journals, vol. 36(5-6), pages 200-222, April.
    3. Chun-Che Huang & Wen-Yau Liang & Dan-Wei (Marian) Wen & Ping-Ho Ting & Meng-Ying Shen, 2022. "Qualitative analysis of big data in the service sectors," The Service Industries Journal, Taylor & Francis Journals, vol. 42(3-4), pages 206-224, March.
    4. Sonja Dreyer & Daniel Olivotti & Benedikt Lebek & Michael H. Breitner, 2019. "Focusing the customer through smart services: a literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 55-78, March.
    5. Hakyeon Lee & Hyunju Seol & Hyejong Min & Youngjung Geum, 2017. "The identification of new service opportunities: a case-based morphological analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 191-206, March.
    6. Chiehyeon Lim & Paul P. Maglio, 2018. "Data-Driven Understanding of Smart Service Systems Through Text Mining," Service Science, INFORMS, vol. 10(2), pages 154-180, June.
    7. Seigyoung Auh & Bulent Menguc & Preethika Sainam & Yeon Sung Jung, 2022. "The missing link between analytics readiness and service firm performance," The Service Industries Journal, Taylor & Francis Journals, vol. 42(3-4), pages 148-177, March.
    8. Mintak Han & Yongtae Park, 2019. "Developing smart service concepts: morphological analysis using a Novelty-Quality map," The Service Industries Journal, Taylor & Francis Journals, vol. 39(5-6), pages 361-384, April.
    9. Mingyu Park & Youngjung Geum, 2021. "On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 539-561, September.
    10. Chuk Kyo Kim, 2019. "Role of Government," World Scientific Book Chapters, in: Economic Development of Korea, chapter 2, pages 25-40, World Scientific Publishing Co. Pte. Ltd..
    11. Chang, Victor & Doan, Le Minh Thao & Ariel Xu, Qianwen & Hall, Karl & Anna Wang, Yuanyuan & Mustafa Kamal, Muhammad, 2023. "Digitalization in omnichannel healthcare supply chain businesses: The role of smart wearable devices," Journal of Business Research, Elsevier, vol. 156(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Henkens, Bieke & Verleye, Katrien & Larivière, Bart, 2021. "The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 425-447.
    2. Valerie Graf-Drasch & Maximilian Röglinger & Annette Wenninger & Sabiölla Hosseini, 2022. "A Contextualized Acceptance Model for Proactive Smart Services," Schmalenbach Journal of Business Research, Springer, vol. 74(3), pages 345-387, September.
    3. Michel Muschkiet & Tobias Wulfert & Robert Woroch & Gero Strobel & Leonardo Banh, 2023. "Unleashing the digital building bricks," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
    4. Jürgen Anke & Jens Poeppelbuss & Rainer Alt, 2020. "It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 599-634, October.
    5. Kurtz, Julian & Zinke-Wehlmann, Christian & Lugmair, Nina & Schymanietz, Martin & Roth, Angela, 2023. "Characterising smart service systems – Revealing the smart value," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(2), pages 112-128.
    6. Koldewey, Christian & Hemminger, Anja & Reinhold, Jannik & Gausemeier, Jürgen & Dumitrescu, Roman & Chohan, Nadia & Frank, Maximilian, 2022. "Aligning strategic position, behavior, and structure for smart service businesses in manufacturing," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    7. Lucie Kaňovská & Veronika Bumberová, 2021. "The Differences in the Propensity of Providing Smart Services by SMEs from the Electrical Engineering Industry with Regard to Their Cooperation and Innovation Flexibility," Sustainability, MDPI, vol. 13(9), pages 1-23, April.
    8. Sanjit K. Roy & Gaganpreet Singh & Corey Hatton & Bidit Dey & Nisreen Ameen & Satish Kumar, 2023. "Customers’ motives to co-create in smart services interactions," Electronic Commerce Research, Springer, vol. 23(3), pages 1367-1400, September.
    9. Rainer Alt & Haluk Demirkan & Jan Fabian Ehmke & Anne Moen & Alfred Winter, 2019. "Smart services: The move to customer orientation," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 1-6, March.
    10. Mingyu Park & Youngjung Geum, 2021. "On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 539-561, September.
    11. Wonhyuk Cho & Winda Dwi Melisa, 2021. "Citizen Coproduction and Social Media Communication: Delivering a Municipal Government’s Urban Services through Digital Participation," Administrative Sciences, MDPI, vol. 11(2), pages 1-15, June.
    12. Rainer Alt, 2021. "Electronic Markets on robotics," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 465-471, September.
    13. Matzner, Martin & Pauli, Tobias & Marx, Emanuel & Anke, Jürgen & Poeppelbuss, Jens & Fielt, Erwin & Gregor, Shirley & Sun, Ruonan & Hydle, Katja Maria & Aas, Tor Helge & Aanestad, Margunn & Gordijn, J, 2021. "Transitioning to Platform-based Services and Business Models in a B2B Environment," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 5(3), pages 143-162.
    14. Elias G. Carayannis & Luca Dezi & Gianluca Gregori & Ernesto Calo, 2022. "Smart Environments and Techno-centric and Human-Centric Innovations for Industry and Society 5.0: A Quintuple Helix Innovation System View Towards Smart, Sustainable, and Inclusive Solutions," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 926-955, June.
    15. Roberto Casado-Vara & Angel Martín del Rey & Ricardo S. Alonso & Saber Trabelsi & Juan M. Corchado, 2020. "A New Stability Criterion for IoT Systems in Smart Buildings: Temperature Case Study," Mathematics, MDPI, vol. 8(9), pages 1-13, August.
    16. Sharma, Neeru & Fatima, Johra Kayeser, 2024. "Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    17. Tajeddini, Kayhan & Gamage, Thilini Chathurika & Tajdini, Javad & Qalati, Sikandar Ali & Siddiqui, Faiza, 2023. "Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    18. Lena Ulbricht & Karen Yeung, 2022. "Algorithmic regulation: A maturing concept for investigating regulation of and through algorithms," Regulation & Governance, John Wiley & Sons, vol. 16(1), pages 3-22, January.
    19. Rainer Alt & Jan Marco Leimeister & Thomas Priemuth & Stephan Sachse & Nils Urbach & Nico Wunderlich, 2020. "Software-Defined Business," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 609-621, December.
    20. Agus SUBIANTO & H. MASHOED & Hari SUBAGIO & M. Yunus HARYADI, 2020. "Regional Intergovernmental Cooperation In Marine Natural Resources Policy In Indonesia," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(34), pages 97-117, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00526-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.