Uncertain averaging operators: a new way to study the psychosocial organizational phenomena

The aim of this paper is to use uncertain averaging operators (Uncertain Average, Uncertain Weighted Average, Uncertain Probabilistic Aggregation, and Uncertain Probabilistic Weighted Average) in order to explore psychosocial processes. Traditionally, research in the field of work and organizational psychology has departed from positivism, based on simple deterministic laws that are unable to account for the complexity of organizational phenomena. Our purpose is to show how the Experton methodology contributes to the study of managers’ subjectivity on their perception of Corporate Social Responsibility policies development. This is a very innovating perspective in the research of work and organizational psychology. We developed an interview guideline to analyze the level of development of policies for the workplace integration of persons with disabilities. Thirty-five interviews were obtained. Respondents were top managers, Chief Executive Officers, human resources and Corporate Social Responsibility managers. Ten academic and professional experts, with a minimum of 10 years’ experience in the field of Corporate Social Responsibility, were asked to establish confidence intervals based on four anchors. The results achieved by the managers and by the experts group reached a similar assessment of the degree of deployment of those policies related to collaborate with the local community and associations, and the setting-up of strategic alliances. These techniques provide an assessment that optimizes the result, as it indicates the exact level of implementation of the policies for the workplace integration of persons with disabilities.