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Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements

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  • Jiunn-I Shieh
  • Hsin-Hung Wu

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  • Jiunn-I Shieh & Hsin-Hung Wu, 2009. "Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(4), pages 635-644, July.
    • Handle: RePEc:spr:qualqt:v:43:y:2009:i:4:p:635-644
    DOI: 10.1007/s11135-007-9153-8
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    References listed on IDEAS

    as
    1. Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
    2. Abbie Griffin & John R. Hauser, 1993. "The Voice of the Customer," Marketing Science, INFORMS, vol. 12(1), pages 1-27.
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    Cited by:

    1. Hsin-Hung Wu & Jiunn-I Shieh, 2010. "Applying repertory grids technique for knowledge elicitation in quality function deployment," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(6), pages 1139-1149, October.
    2. Yakubu, Hanan & Kwong, C.K., 2021. "Forecasting the importance of product attributes using online customer reviews and Google Trends," Technological Forecasting and Social Change, Elsevier, vol. 171(C).

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