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Applying repertory grids technique for knowledge elicitation in quality function deployment

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  • Hsin-Hung Wu
  • Jiunn-I Shieh

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  • Hsin-Hung Wu & Jiunn-I Shieh, 2010. "Applying repertory grids technique for knowledge elicitation in quality function deployment," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(6), pages 1139-1149, October.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:6:p:1139-1149
    DOI: 10.1007/s11135-009-9267-2
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    References listed on IDEAS

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    1. Abbie Griffin & John R. Hauser, 1993. "The Voice of the Customer," Marketing Science, INFORMS, vol. 12(1), pages 1-27.
    2. Gail F. Latta & Keith Swigger, 1992. "Validation of the repertory grid for use in modeling knowledge," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 43(2), pages 115-129, March.
    3. Jiunn-I Shieh & Hsin-Hung Wu, 2009. "Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(4), pages 635-644, July.
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    Cited by:

    1. Artem Timoshenko & John R. Hauser, 2019. "Identifying Customer Needs from User-Generated Content," Marketing Science, INFORMS, vol. 38(1), pages 1-20, January.

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