IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v143y2002i3p463-497.html
   My bibliography  Save this article

Quality function deployment: A literature review

Author

Listed:
  • Chan, Lai-Kow
  • Wu, Ming-Lu

Abstract

No abstract is available for this item.

Suggested Citation

  • Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
    • Handle: RePEc:eee:ejores:v:143:y:2002:i:3:p:463-497
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377-2217(02)00178-9
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Baruch Mevorach, 1997. "The business of elections," Quality & Quantity: International Journal of Methodology, Springer, vol. 31(4), pages 325-335, November.
    2. Kim, Kwang-Jae & Moskowitz, Herbert & Dhingra, Anoop & Evans, Gerald, 2000. "Fuzzy multicriteria models for quality function deployment," European Journal of Operational Research, Elsevier, vol. 121(3), pages 504-518, March.
    3. Jim Brady, 2001. "Systems engineering and cost as an independent variable," Systems Engineering, John Wiley & Sons, vol. 4(4), pages 233-241.
    4. Gail Corbitt & Lauren Wright & Mark Christopolus, 2000. "New Approaches to Business Process Redesign: A Case Study of Collaborative Group Technology and Service Mapping," Group Decision and Negotiation, Springer, vol. 9(2), pages 97-107, March.
    5. Abbie Griffin & John R. Hauser, 1993. "The Voice of the Customer," Marketing Science, INFORMS, vol. 12(1), pages 1-27.
    6. Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
    7. Chiou, Wen-Chih & Kuo, Hsiu-Wei & Lu, Iuan-Yuan, 1999. "A technology oriented productivity measurement model," International Journal of Production Economics, Elsevier, vol. 60(1), pages 69-77, April.
    8. Uday S. Karmarkar & Richard C. Pitbladdo, 1997. "Quality, Class, and Competition," Management Science, INFORMS, vol. 43(1), pages 27-39, January.
    9. Gary Burchill & Charles H. Fine, 1997. "Time Versus Market Orientation in Product Concept Development: Empirically-Based Theory Generation," Management Science, INFORMS, vol. 43(4), pages 465-478, April.
    10. Yilmaz, M. R. & Chatterjee, Sangit, 1997. "Deming and the quality of software development," Business Horizons, Elsevier, vol. 40(6), pages 51-58.
    11. Abbie Griffin & John R. Hauser, 1992. "Patterns of Communication Among Marketing, Engineering and Manufacturing---A Comparison Between Two New Product Teams," Management Science, INFORMS, vol. 38(3), pages 360-373, March.
    12. Chimay Anumba & Nosa Evbuomwan, 1997. "Concurrent engineering in design-build projects," Construction Management and Economics, Taylor & Francis Journals, vol. 15(3), pages 271-281.
    13. Lowe, Antony & Ridgway, Keith & Atkinson, Helen, 2000. "QFD in new production technology evaluation," International Journal of Production Economics, Elsevier, vol. 67(2), pages 103-112, September.
    14. Yung-Nien Yang, Hamid R. Parsaei, Herman R. Leep, Kosin Chuengsatiansup, 2000. "Evaluating ROBOTIC safety using quality function deployment," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 1(2/3), pages 241-256.
    15. Stahl, Juergen & Luczak, Holger & Langen, Rene & Weck, Manfred & Klonaris, Pavlos & Pfeifer, Tilo, 1997. "Concurrent engineering of work and production systems," European Journal of Operational Research, Elsevier, vol. 100(2), pages 379-398, July.
    16. Govers, C. P. M., 1996. "What and how about quality function deployment (QFD)," International Journal of Production Economics, Elsevier, vol. 46(1), pages 575-585, December.
    17. Sunder Kekre & Mayuram S. Krishnan & Kannan Srinivasan, 1995. "Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support," Management Science, INFORMS, vol. 41(9), pages 1456-1470, September.
    18. Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, vol. 69(2), pages 151-159, January.
    19. Schmidt, Ralf, 1997. "The implementation of simultaneous engineering in the stage of product concept development: A process orientated improvement of quality function deployment," European Journal of Operational Research, Elsevier, vol. 100(2), pages 293-314, July.
    20. Martin Natter & Andreas Mild & Markus Feurstein & Georg Dorffner & Alfred Taudes, 2001. "The Effect of Incentive Schemes and Organizational Arrangements on the New Product Development Process," Management Science, INFORMS, vol. 47(8), pages 1029-1045, August.
    21. Herrmann, Andreas & Huber, Frank & Braunstein, Christine, 2000. "Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction," International Journal of Production Economics, Elsevier, vol. 66(1), pages 77-96, June.
    22. Partovi, Fariborz Y. & Epperly, John M., 1999. "A quality function deployment approach to task organization in peacekeeping force design," Socio-Economic Planning Sciences, Elsevier, vol. 33(2), pages 131-149, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carnevalli, Jose A. & Miguel, Paulo Cauchick, 2008. "Review, analysis and classification of the literature on QFD--Types of research, difficulties and benefits," International Journal of Production Economics, Elsevier, vol. 114(2), pages 737-754, August.
    2. Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
    3. Chen, Yizeng & Fung, Richard Y.K. & Tang, Jiafu, 2006. "Rating technical attributes in fuzzy QFD by integrating fuzzy weighted average method and fuzzy expected value operator," European Journal of Operational Research, Elsevier, vol. 174(3), pages 1553-1566, November.
    4. Kahraman, Cengiz & Ertay, Tijen & Buyukozkan, Gulcin, 2006. "A fuzzy optimization model for QFD planning process using analytic network approach," European Journal of Operational Research, Elsevier, vol. 171(2), pages 390-411, June.
    5. Partovi, Fariborz Y., 2007. "An analytical model of process choice in the chemical industry," International Journal of Production Economics, Elsevier, vol. 105(1), pages 213-227, January.
    6. Chin-Hung Liu & Hsin-Hung Wu, 2008. "A fuzzy group decision-making approach in quality function deployment," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 527-540, August.
    7. V. Krishnan & Karl T. Ulrich, 2001. "Product Development Decisions: A Review of the Literature," Management Science, INFORMS, vol. 47(1), pages 1-21, January.
    8. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
    9. repec:dgr:rugsom:02b13 is not listed on IDEAS
    10. Lin, Ling-Zhong & Yeh, Huery-Ren & Wang, Ming-Chao, 2015. "Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture," Tourism Management, Elsevier, vol. 46(C), pages 245-262.
    11. Kok, Robert A.W. & Hillebrand, Bas & Biemans, Wim G., 2002. "Market-oriented product development as an organizational learning capability: findings from two cases," Research Report 02B13, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    12. Hamilton, Rebecca W. & Puntoni, Stefano & Tavassoli, Nader T., 2010. "Categorization by groups and individuals," Organizational Behavior and Human Decision Processes, Elsevier, vol. 112(1), pages 70-81, May.
    13. Ghose, Sanjoy & Liu, John J. & Bhatnagar, Amit & Kurata, Hisashi, 2005. "Modeling the role of retail price formats, and retailer competition types on production schedule strategy," European Journal of Operational Research, Elsevier, vol. 164(1), pages 173-184, July.
    14. Artem Timoshenko & John R. Hauser, 2019. "Identifying Customer Needs from User-Generated Content," Marketing Science, INFORMS, vol. 38(1), pages 1-20, January.
    15. Yun Hwangbo & Young-Seok Yang & Myung-Seuk Kim & YoungJun Kim, 2020. "The Effectiveness of Kano-QFD Approach to Enhance Competitiveness of Technology-Based SMEs through Transfer Intention Model," Sustainability, MDPI, vol. 12(19), pages 1-24, September.
    16. Dr. Nasser Fegh-hi Farahmand, 2013. "Teaching Strategy as Excellence Organization Mission," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 4(2), pages 16-28, May.
    17. Ling-Zhong Lin & Liang-Chih Huang & Huery-Ren Yeh, 2012. "Fuzzy Group Decision-Making for Service Innovations in Quality Function Deployment," Group Decision and Negotiation, Springer, vol. 21(4), pages 495-517, July.
    18. Hasmat Malik & Asyraf Afthanorhan & Noor Aina Amirah & Nuzhat Fatema, 2021. "Machine Learning Approach for Targeting and Recommending a Product for Project Management," Mathematics, MDPI, vol. 9(16), pages 1-29, August.
    19. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    20. Han, Chang Hee & Kim, Jae Kyeong & Choi, Sang Hyun, 2004. "Prioritizing engineering characteristics in quality function deployment with incomplete information: A linear partial ordering approach," International Journal of Production Economics, Elsevier, vol. 91(3), pages 235-249, October.
    21. Jinhong Xie & X. Michael Song & Anne Stringfellow, 1998. "Interfunctional Conflict, Conflict Resolution Styles, and New Product Success: A Four-Culture Comparison," Management Science, INFORMS, vol. 44(12-Part-2), pages 192-206, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:143:y:2002:i:3:p:463-497. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.