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How do performance feedback characteristics influence recipients’ reactions? A state-of-the-art review on feedback source, timing, and valence effects

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  • Jonas Lechermeier

    (WHU – Otto Beisheim School of Management)

  • Martin Fassnacht

    (WHU – Otto Beisheim School of Management)

Abstract

One of the most important measures to stimulate individual performance is feedback, whose effectiveness highly depends on underlying feedback characteristics. Although an extensive body of research has stressed its importance, a conclusive overall picture on feedback characteristics effects is missing. However, synthesized knowledge is important when one is willing to implement feedback systems to effectively influence recipients’ reactions. To address this issue, we organize and summarize the findings regarding the main effects of feedback source, feedback timing, and feedback valence as well as regarding their interactions with the source, message, task, and recipients’ individual characteristics from different disciplines. Based on an analysis of 64 empirical articles, we show that main effects have been considered very context-specific and are often inconsistent, while the occurrence of certain source, message, task, and individual characteristics even inverts the generally assumed main relationships. Based on an extract of our findings, we provide specific research propositions and offer avenues for future research, which will be of value for researchers and feedback-providing practitioners.

Suggested Citation

  • Jonas Lechermeier & Martin Fassnacht, 2018. "How do performance feedback characteristics influence recipients’ reactions? A state-of-the-art review on feedback source, timing, and valence effects," Management Review Quarterly, Springer, vol. 68(2), pages 145-193, April.
    • Handle: RePEc:spr:manrev:v:68:y:2018:i:2:d:10.1007_s11301-018-0136-8
    DOI: 10.1007/s11301-018-0136-8
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    References listed on IDEAS

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    1. Podsakoff, Philip M. & Farh, Jiing-Lih, 1989. "Effects of feedback sign and credibility on goal setting and task performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 44(1), pages 45-67, August.
    2. Sebastien Houde, Annika Todd, Anant Sudarshan, June A. Flora , and K. Carrie Armel, 2013. "Real-time Feedback and Electricity Consumption: A Field Experiment Assessing the Potential for Savings and Persistence," The Energy Journal, International Association for Energy Economics, vol. 0(Number 1).
    3. Andiola, Lindsay M., 2014. "Performance feedback in the audit environment: A review and synthesis of research on the behavioral effects," Journal of Accounting Literature, Elsevier, vol. 33(1), pages 1-36.
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    6. Earley, P. Christopher, 1988. "Computer-generated performance feedback in the magazine-subscription industry," Organizational Behavior and Human Decision Processes, Elsevier, vol. 41(1), pages 50-64, February.
    7. Kogler, Christoph & Mittone, Luigi & Kirchler, Erich, 2016. "Delayed feedback on tax audits affects compliance and fairness perceptions," Journal of Economic Behavior & Organization, Elsevier, vol. 124(C), pages 81-87.
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    Cited by:

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    3. Fischer, Mira & Wagner, Valentin, 2018. "Effects of Timing and Reference Frame of Feedback: Evidence from a Field Experiment," IZA Discussion Papers 11970, Institute of Labor Economics (IZA).
    4. Cheng-Hua Tzeng, 2023. "How employees respond to client feedback on their creative work: a microfoundations approach to absorptive capacity," Asian Business & Management, Palgrave Macmillan, vol. 22(3), pages 1155-1184, July.
    5. Fischer, Mira & Wagner, Valentin, 2019. "Effects of Timing and Reference Frame of Feedback," Rationality and Competition Discussion Paper Series 150, CRC TRR 190 Rationality and Competition.
    6. Bernard Gumah & Liu Wenbin & Maxwell Akansina Aziabah, 2021. "Supervisors’ Leadership Styles’ Influence on Foreign Teachers’ Self-Efficacy in a Cross-Cultural Work Setting: A Moderated Mediation Analysis," SAGE Open, , vol. 11(1), pages 21582440219, March.
    7. Bianca A. Simonsmeier & Henrike Peiffer & Maja Flaig & Michael Schneider, 2020. "Peer Feedback Improves Students’ Academic Self-Concept in Higher Education," Research in Higher Education, Springer;Association for Institutional Research, vol. 61(6), pages 706-724, September.
    8. Luciana Fighera Marzall & Fabíola Kaczam & Vânia Medianeira Flores Costa & Claudimar Pereira Veiga & Wesley Vieira Silva, 2022. "Establishing a typology for productive intelligence: a systematic literature mapping," Management Review Quarterly, Springer, vol. 72(3), pages 789-822, September.

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    More about this item

    Keywords

    Performance feedback; Individual feedback; Feedback source; Feedback timing; Feedback valence;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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