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Transportation security officer motivation: antecedents and consequences (a theoretical model)

Author

Listed:
  • Teresa Z. Taylor

    (701 San Jose Way)

  • Emily A. Austin

    (701 San Jose Way)

  • Katie Harrup

    (701 San Jose Way)

  • Cameron Lennon

    (701 San Jose Way)

  • Vivian Williams

    (701 San Jose Way)

Abstract

The Transportation Security Administration (TSA) faces daunting challenges in the form of employee retention and attrition, as well as the mandate to successfully and effectively integrate new technologies and constant changes to screening protocols. What motivates a TSO to perform effectively and consistently as a dedicated long term employee? The aim of this study was to explore those motivating factors and the relations among the individual values and preferred working conditions of TSOs, factors associated with high-performing (HP) workplaces and two performance indices. Results showed that individual values and preferred working conditions predicted perceptions of quality within HP workplace factors which predicted annual performance ratings; and showed that perceptions of the importance of HP workplace factors predicted covert testing scores. Results further showed that individual values that predicted HP quality factors reflected the annual performance ratings that distinguished higher from lower performers. Implications for supervisors and managers are discussed.

Suggested Citation

  • Teresa Z. Taylor & Emily A. Austin & Katie Harrup & Cameron Lennon & Vivian Williams, 2020. "Transportation security officer motivation: antecedents and consequences (a theoretical model)," Journal of Transportation Security, Springer, vol. 13(1), pages 53-70, June.
    • Handle: RePEc:spr:jtrsec:v:13:y:2020:i:1:d:10.1007_s12198-020-00210-6
    DOI: 10.1007/s12198-020-00210-6
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    References listed on IDEAS

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    1. Leone, Kelly & Liu, Rongfang (Rachel), 2011. "Improving airport security screening checkpoint operations in the US via paced system design," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 62-67.
    2. White, Michael & Bryson, Alex, 2013. "Positive employee attitudes: how much human resource management do you need?," LSE Research Online Documents on Economics 51167, London School of Economics and Political Science, LSE Library.
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    Cited by:

    1. Teresa Z. Taylor & Raeli Prescott & Katie Harrup & Christine Lee, 2021. "Developing critical thinking skills among Transportation Security officers (TSOs) through sharing tacit knowledge," Journal of Transportation Security, Springer, vol. 14(1), pages 107-118, June.

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