The role of climate: implications for service employee engagement and customer service performance
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DOI: 10.1007/s11747-017-0526-9
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- Seigyoung Auh & Bulent Menguc & Stavroula Spyropoulou & Fatima Wang, 2016. "Service employee burnout and engagement: the moderating role of power distance orientation," Journal of the Academy of Marketing Science, Springer, vol. 44(6), pages 726-745, November.
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- Sahadev, Sunil & Chang, Kirk & Malhotra, Neeru & Kim, Ji-Hee & Ahmed, Tanveer & Kitchen, Philip, 2024. "Psychological empowerment and creative performance: Mediating role of thriving and moderating role of competitive psychological climate," Journal of Business Research, Elsevier, vol. 170(C).
- Sok, Keo Mony & Danaher, Tracey S. & Sok, Phyra, 2023. "Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance," Journal of Retailing, Elsevier, vol. 99(2), pages 228-246.
- Pei-Ling Tsui, 2021. "Would Organizational Climate and Job Stress Affect Wellness? An Empirical Study on the Hospitality Industry in Taiwan during COVID-19," IJERPH, MDPI, vol. 18(19), pages 1-14, October.
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- Yuqing Geng & Xinying Jiang & Yan Yan & Juan Gao & Jianyi Li, 2024. "Toward sustainability: mechanism between work–family balance and fertility intention with decent work as the mediating role," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
- Umair Ahmed & Waheed Ali Umrani & Umer Zaman & Sheraz Mustafa Rajput & Tariq Aziz, 2020. "Corporate Entrepreneurship and Business Performance: The Mediating Role of Employee Engagement," SAGE Open, , vol. 10(4), pages 21582440209, November.
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Keywords
Job demands–resources model; Self-efficacy; Job autonomy; Engagement; Climate; Service failure recovery;All these keywords.
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