IDEAS home Printed from https://ideas.repec.org/a/spr/irpnmk/v21y2024i3d10.1007_s12208-024-00402-z.html
   My bibliography  Save this article

Digital reforms in the Greek public sector: using block chain technologies and social media for open governance and value creation

Author

Listed:
  • Panagiota Xanthopoulou

    (University of Western Macedonia)

  • Ioannis Antoniadis

    (University of Western Macedonia)

  • Vaggelis Saprikis

    (University of Western Macedonia)

Abstract

In recent years, new technologies and the expanded use of social media have radically changed the way people interact with organizations. New technologies and social media can change the communication between Government and citizens as they decisively contribute to the transformation of public administration towards a new and open model of citizen-centric approach, which will promote transparency, accountability, the active participation of citizens and their interaction with the public sector. The present research examines the factors that affect the adoption of new technologies with an emphasis on block chain and of social media in Greek public administration. A mixed research methodology, both qualitative and quantitative, was adopted which was conducted through questionnaires to 336 public sector employees and through structured interviews to 99 public sector employees. The findings showed that service quality, ease of use and information quality significantly influence the adoption of blockchain technologies in the public sector. The findings of the qualitative research showed that there is a strong need for continuous training for the acquisition of digital skills but also for strengthening citizens' trust in the transparency of announcements by public organizations on social media. Finally, the importance of changing the culture of the public sector in Greece was highlighted in order to integrate new technologies and adopt new means of communication and interaction with citizens.

Suggested Citation

  • Panagiota Xanthopoulou & Ioannis Antoniadis & Vaggelis Saprikis, 2024. "Digital reforms in the Greek public sector: using block chain technologies and social media for open governance and value creation," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 21(3), pages 757-787, September.
    • Handle: RePEc:spr:irpnmk:v:21:y:2024:i:3:d:10.1007_s12208-024-00402-z
    DOI: 10.1007/s12208-024-00402-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12208-024-00402-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12208-024-00402-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Omar Al Hujran & Anas Aloudat & Ikhlas Altarawneh, 2013. "Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 9(2), pages 1-19, April.
    2. Romeo Victor Ionescu & Monica Laura Zlati & Valentin Marian Antohi & Florina Oana Virlanuta & Silvius Stanciu, 2022. "Quantifying the Digitalisation Impact on the EU Economy. Case Study: Germany and Sweden vs. Romania and Greece," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 24(59), pages 1-61.
    3. Panagiota Xanthopoulou & Alexandros Sahinidis & Zorzeta Bakaki, 2022. "The Impact of Strong Cultures on Organisational Performance in Public Organisations: The Case of the Greek Public Administration," Social Sciences, MDPI, vol. 11(10), pages 1-15, October.
    4. Khawlah AL-TKHAYNEH & Sebastian KOT & Viktor SHESTAK, 2019. "Motivation And Demotivation Factors Affecting Productivity In Public Sector," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2019(33), pages 77-102, December.
    5. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    6. Rafael Martínez-Peláez & Alberto Ochoa-Brust & Solange Rivera & Vanessa G. Félix & Rodolfo Ostos & Héctor Brito & Ramón A. Félix & Luis J. Mena, 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    7. Panagiota Xanthopoulou & Iosif Plimakis, 2021. "From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness," Technium Social Sciences Journal, Technium Science, vol. 26(1), pages 576-596, Decembrie.
    8. Shiann Ming Wu & Tsung-chun Chen & Yenchun Jim Wu & Miltiadis Lytras, 2018. "Smart Cities in Taiwan: A Perspective on Big Data Applications," Sustainability, MDPI, vol. 10(1), pages 1-14, January.
    9. Witold Nowiński & Miklós Kozma, 2017. "How Can Blockchain Technology Disrupt the Existing Business Models?," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(3), pages 173-188.
    10. Murray Scott & William DeLone & William Golden, 2016. "Measuring eGovernment success: a public value approach," European Journal of Information Systems, Taylor & Francis Journals, vol. 25(3), pages 187-208, May.
    11. Armenia ANDRONICEANU, 2021. "Transparency In Public Administration As A Challenge For A Good Democratic Governance," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2021(36), pages 149-164, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    2. Hussain Abdalla Sajwani & Bassel Soudan & Abdul Ghani Olabi, 2024. "Empowering Sustainability: Understanding Determinants of Consumer Investment in Microgrid Technology in the UAE," Energies, MDPI, vol. 17(9), pages 1-28, May.
    3. Equey, Catherine & Priftis, Athanasios & Trabichet, Jean-Philippe & Hutzli, Vanissla, 2024. "Designing a digital citizen-centered service," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    4. Davies, Jennifer & Sharifi, Hossein & Lyons, Andrew & Forster, Rick & Elsayed, Omar Khaled Shokry Mohamed, 2024. "Non-fungible tokens: The missing ingredient for sustainable supply chains in the metaverse age?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 182(C).
    5. Andreas Engelmann & Gerhard Schwabe, 2024. "Certified data chats for future used car markets," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-22, December.
    6. Edin Osmanbegovic & Zijad Lugavic, 2018. "Influencing Factors Of E-Government Services Adoption In Bosnia And Herzegovina," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 16(2), pages 39-51, November.
    7. Jorge Hochstetter & Felipe Vásquez & Mauricio Diéguez & Ana Bustamante & Jeferson Arango-López, 2023. "Transparency and E-Government in Electronic Public Procurement as Sustainable Development," Sustainability, MDPI, vol. 15(5), pages 1-24, March.
    8. Sewoong Hwang & Zoonky Lee & Jonghyuk Kim, 2019. "Real-Time Pedestrian Flow Analysis Using Networked Sensors for a Smart Subway System," Sustainability, MDPI, vol. 11(23), pages 1-16, November.
    9. Wiweko Probojakti & Hamidah Nayati Utami & Arik Prasetya & Muhammad Faisal Riza, 2024. "Building Sustainable Competitive Advantage in Banking through Organizational Agility," Sustainability, MDPI, vol. 16(19), pages 1-15, September.
    10. Huiying Zhang & Zijian Zhu, 2024. "Mobile Government Service Promotion Strategies: Exploring Sustainable Development Pathways Based on Provincial Government Practices in China," Sustainability, MDPI, vol. 16(16), pages 1-21, August.
    11. Kyunghun Min & Baysok Jun & Jaehyuck Lee & Hong Kim & Katsunori Furuya, 2019. "Analysis of Environmental Issues with an Application of Civil Complaints: The Case of Shiheung City, Republic of Korea," IJERPH, MDPI, vol. 16(6), pages 1-21, March.
    12. Osama Abied & Othman Ibrahim & Siti Nuur-Ila Mat Kamal & Ibrahim M. Alfadli & Weam M. Binjumah & Norafida Ithnin & Maged Nasser, 2022. "Probing Determinants Affecting Intention to Adopt Cloud Technology in E-Government Systems," Sustainability, MDPI, vol. 14(23), pages 1-29, November.
    13. Ibrahim Mutambik, 2024. "Culturally Informed Technology: Assessing Its Importance in the Transition to Smart Sustainable Cities," Sustainability, MDPI, vol. 16(10), pages 1-20, May.
    14. Koroth Arun Koyadan & Mazurek Grzegorz & Pater Przemysław, 2019. "Disruptive Innovation in Automotive Retailing," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 27(1), pages 44-59, March.
    15. Hone-Jay Chu & Yu-Chen He & Wachidatin Nisa’ul Chusnah & Lalu Muhamad Jaelani & Chih-Hua Chang, 2021. "Multi-Reservoir Water Quality Mapping from Remote Sensing Using Spatial Regression," Sustainability, MDPI, vol. 13(11), pages 1-13, June.
    16. Chand Bhatt, Priyanka & Kumar, Vimal & Lu, Tzu-Chuen & Daim, Tugrul, 2021. "Technology convergence assessment: Case of blockchain within the IR 4.0 platform," Technology in Society, Elsevier, vol. 67(C).
    17. Ioannis ANTONIADIS & Stamatis KONTSAS & Konstantinos SPINTHIROPOULOS, 2019. "Blockchain and Brand Loyalty Programs: A Short Review of Applications and Challenges," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 5(1), pages 8-16, November.
    18. Jim Secka & Joanna Wisniewska & Ibrahim Ismailov, 2023. "Digitizing Public Institutions on the Example of the National Water and Electricity Company (NAWEC) of Gambia," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 973-987.
    19. Taner, Oznur Oztuna, 2024. "Sustainable Food and Agriculture Production: Reducing Food Waste through Technological Advancements and Assessing its Economic Impact," Research on World Agricultural Economy, Nan Yang Academy of Sciences Pte Ltd (NASS), vol. 5(3), September.
    20. Nilufer Nilufer & Zeynep Yeni Erol, 2020. "A critical approach to technology-based risks in blockchain system," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 2(1), pages 44-50, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:irpnmk:v:21:y:2024:i:3:d:10.1007_s12208-024-00402-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.