IDEAS home Printed from https://ideas.repec.org/a/spr/irpnmk/v21y2024i3d10.1007_s12208-024-00402-z.html
   My bibliography  Save this article

Digital reforms in the Greek public sector: using block chain technologies and social media for open governance and value creation

Author

Listed:
  • Panagiota Xanthopoulou

    (University of Western Macedonia)

  • Ioannis Antoniadis

    (University of Western Macedonia)

  • Vaggelis Saprikis

    (University of Western Macedonia)

Abstract

In recent years, new technologies and the expanded use of social media have radically changed the way people interact with organizations. New technologies and social media can change the communication between Government and citizens as they decisively contribute to the transformation of public administration towards a new and open model of citizen-centric approach, which will promote transparency, accountability, the active participation of citizens and their interaction with the public sector. The present research examines the factors that affect the adoption of new technologies with an emphasis on block chain and of social media in Greek public administration. A mixed research methodology, both qualitative and quantitative, was adopted which was conducted through questionnaires to 336 public sector employees and through structured interviews to 99 public sector employees. The findings showed that service quality, ease of use and information quality significantly influence the adoption of blockchain technologies in the public sector. The findings of the qualitative research showed that there is a strong need for continuous training for the acquisition of digital skills but also for strengthening citizens' trust in the transparency of announcements by public organizations on social media. Finally, the importance of changing the culture of the public sector in Greece was highlighted in order to integrate new technologies and adopt new means of communication and interaction with citizens.

Suggested Citation

  • Panagiota Xanthopoulou & Ioannis Antoniadis & Vaggelis Saprikis, 2024. "Digital reforms in the Greek public sector: using block chain technologies and social media for open governance and value creation," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 21(3), pages 757-787, September.
    • Handle: RePEc:spr:irpnmk:v:21:y:2024:i:3:d:10.1007_s12208-024-00402-z
    DOI: 10.1007/s12208-024-00402-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12208-024-00402-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12208-024-00402-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Romeo Victor Ionescu & Monica Laura Zlati & Valentin Marian Antohi & Florina Oana Virlanuta & Silvius Stanciu, 2022. "Quantifying the Digitalisation Impact on the EU Economy. Case Study: Germany and Sweden vs. Romania and Greece," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 24(59), pages 1-61.
    2. Panagiota Xanthopoulou & Alexandros Sahinidis & Zorzeta Bakaki, 2022. "The Impact of Strong Cultures on Organisational Performance in Public Organisations: The Case of the Greek Public Administration," Social Sciences, MDPI, vol. 11(10), pages 1-15, October.
    3. Panagiota Xanthopoulou & Iosif Plimakis, 2021. "From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness," Technium Social Sciences Journal, Technium Science, vol. 26(1), pages 576-596, Decembrie.
    4. Murray Scott & William DeLone & William Golden, 2016. "Measuring eGovernment success: a public value approach," European Journal of Information Systems, Taylor & Francis Journals, vol. 25(3), pages 187-208, May.
    5. Omar Al Hujran & Anas Aloudat & Ikhlas Altarawneh, 2013. "Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 9(2), pages 1-19, April.
    6. Khawlah AL-TKHAYNEH & Sebastian KOT & Viktor SHESTAK, 2019. "Motivation And Demotivation Factors Affecting Productivity In Public Sector," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2019(33), pages 77-102, December.
    7. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    8. Rafael Martínez-Peláez & Alberto Ochoa-Brust & Solange Rivera & Vanessa G. Félix & Rodolfo Ostos & Héctor Brito & Ramón A. Félix & Luis J. Mena, 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    9. Shiann Ming Wu & Tsung-chun Chen & Yenchun Jim Wu & Miltiadis Lytras, 2018. "Smart Cities in Taiwan: A Perspective on Big Data Applications," Sustainability, MDPI, vol. 10(1), pages 1-14, January.
    10. Witold Nowiński & Miklós Kozma, 2017. "How Can Blockchain Technology Disrupt the Existing Business Models?," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(3), pages 173-188.
    11. Armenia ANDRONICEANU, 2021. "Transparency In Public Administration As A Challenge For A Good Democratic Governance," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2021(36), pages 149-164, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    2. Andreas Engelmann & Gerhard Schwabe, 2024. "Certified data chats for future used car markets," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-22, December.
    3. Jorge Hochstetter & Felipe Vásquez & Mauricio Diéguez & Ana Bustamante & Jeferson Arango-López, 2023. "Transparency and E-Government in Electronic Public Procurement as Sustainable Development," Sustainability, MDPI, vol. 15(5), pages 1-24, March.
    4. Alexander Grünewald & Tan Gürpinar & Carina Culotta & Alicia Guderian, 2024. "Archetypes of blockchain-based business models in enterprise networks," Information Systems and e-Business Management, Springer, vol. 22(4), pages 633-665, December.
    5. Huiying Zhang & Zijian Zhu, 2024. "Mobile Government Service Promotion Strategies: Exploring Sustainable Development Pathways Based on Provincial Government Practices in China," Sustainability, MDPI, vol. 16(16), pages 1-21, August.
    6. Ibrahim Mutambik, 2024. "Culturally Informed Technology: Assessing Its Importance in the Transition to Smart Sustainable Cities," Sustainability, MDPI, vol. 16(10), pages 1-20, May.
    7. Koroth Arun Koyadan & Mazurek Grzegorz & Pater Przemysław, 2019. "Disruptive Innovation in Automotive Retailing," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 27(1), pages 44-59, March.
    8. Chand Bhatt, Priyanka & Kumar, Vimal & Lu, Tzu-Chuen & Daim, Tugrul, 2021. "Technology convergence assessment: Case of blockchain within the IR 4.0 platform," Technology in Society, Elsevier, vol. 67(C).
    9. Taner, Oznur Oztuna, 2024. "Sustainable Food and Agriculture Production: Reducing Food Waste through Technological Advancements and Assessing its Economic Impact," Research on World Agricultural Economy, Nan Yang Academy of Sciences Pte Ltd (NASS), vol. 5(3), September.
    10. Nilufer Nilufer & Zeynep Yeni Erol, 2020. "A critical approach to technology-based risks in blockchain system," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 2(1), pages 44-50, January.
    11. George Lãzãroiu & Armenia Androniceanu & Iulia Grecu & Gheorghe Grecu & Octav Neguri?ã, 2022. "Artificial intelligence-based decision-making algorithms, Internet of Things sensing networks, and sustainable cyber-physical management systems in big data-driven cognitive manufacturing," Oeconomia Copernicana, Institute of Economic Research, vol. 13(4), pages 1047-1080, December.
    12. Kouhizadeh, Mahtab & Saberi, Sara & Sarkis, Joseph, 2021. "Blockchain technology and the sustainable supply chain: Theoretically exploring adoption barriers," International Journal of Production Economics, Elsevier, vol. 231(C).
    13. Francesco Mercuri & Gaetano della Corte & Federica Ricci, 2021. "Blockchain Technology and Sustainable Business Models: A Case Study of Devoleum," Sustainability, MDPI, vol. 13(10), pages 1-14, May.
    14. Dulani Jayasuriya Daluwathumullagamage & Alexandra Sims, 2020. "Blockchain-Enabled Corporate Governance and Regulation," IJFS, MDPI, vol. 8(2), pages 1-41, June.
    15. Miltiadis D. Lytras & Anna Visvizi, 2018. "Who Uses Smart City Services and What to Make of It: Toward Interdisciplinary Smart Cities Research," Sustainability, MDPI, vol. 10(6), pages 1-16, June.
    16. Asuamah Yeboah, Samuel, 2024. "Winning Strategies for Launching a Successful Business in Developing Markets," MPRA Paper 122661, University Library of Munich, Germany, revised 18 Oct 2024.
    17. Ana María Sánchez Pérez & Jorge Tarifa Fernández & Salvador Cruz Rambaud, 2020. "Assessing Blockchain Investments through the Learning Option: An Application to the Automotive and Aerospace Industry," Mathematics, MDPI, vol. 8(12), pages 1-13, December.
    18. Hao, Xiaoli & Miao, Erxiang & Sun, Qingyu & Li, Ke & Wen, Shufang & Xue, Yan, 2024. "The impact of digital government on corporate green innovation: Evidence from China," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
    19. Archana A Mukherjee & Rajesh Kumar Singh & Ruchi Mishra & Surajit Bag, 2022. "Application of blockchain technology for sustainability development in agricultural supply chain: justification framework," Operations Management Research, Springer, vol. 15(1), pages 46-61, June.
    20. Nagwa Babiker Abdalla YOUSIF & Katarzyna GRONDYS & Salah GAD & Walaa ELSAYED, 2020. "Knowledge Management In Non-Governmental Organizations (Ngos)," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(35), pages 90-108, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:irpnmk:v:21:y:2024:i:3:d:10.1007_s12208-024-00402-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.