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Investigating antecedents of social innovation in public sector using a service ecosystem lens

Author

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  • Sanjai K. Parahoo

    (Hamdan Bin Mohammed Smart University)

  • Ahmed A. Al-Nakeeb

    (Hamdan Bin Mohammed Smart University)

Abstract

The purpose of the study was to empirically investigate the concept of social innovation in the public sector, viewed through an ecosystem lens. A conceptual model of social innovation was developed and empirically examined using primary data collected from the public sector in the United Arab Emirates (UAE). The findings showed that Organizational and Technological factors acted as key innovation enablers in the ecosystem. These two enablers supported interactions between the institution and (a) its citizens, and (b) its partners, leading to social innovation. Several implications for public sector institutions are discussed, and illustrative descriptions of three interactive online applications in the UAE are described. Since citizens worldwide are willing to play a central role in value co-creation, the findings shed light on how to facilitate and encourage this citizen interaction with public institutions.

Suggested Citation

  • Sanjai K. Parahoo & Ahmed A. Al-Nakeeb, 2019. "Investigating antecedents of social innovation in public sector using a service ecosystem lens," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 235-253, December.
    • Handle: RePEc:spr:irpnmk:v:16:y:2019:i:2:d:10.1007_s12208-019-00229-z
    DOI: 10.1007/s12208-019-00229-z
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    References listed on IDEAS

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    Cited by:

    1. Shahidul Islam & Nazlida Muhamad & Wardah Hakimah Sumardi, 2022. "Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(1), pages 219-245, March.
    2. Chen-Yueh Chen & Ya-Lun Chou & Chun-Shih Lee, 2021. "Social Innovation, Employee Value Cocreation, and Organizational Citizenship Behavior in a Sport-Related Social Enterprise: Mediating Effect of Corporate Social Responsibility," Sustainability, MDPI, vol. 13(22), pages 1-10, November.

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