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Impacts of low citizen awareness and usage in smart city services: the case of London’s smart parking system

Author

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  • Guo Chao Alex Peng

    (Sun Yat-Sen University)

  • Miguel Baptista Nunes

    (Sun Yat-Sen University)

  • Luqing Zheng

    (University of Sheffield)

Abstract

Smart city applications and services are increasingly considered as strategic means to cope with emerging global challenges such as climate change, pollution, the ageing population, and energy shortage. In particular, smart parking is a type of smart services used to improve traffic congestion and pollution within cities. Nevertheless, although smart city services are driven by advanced information technologies, their success is highly dependent on user engagement, which is historically problematic. This paper presents and discusses the results of a case study on the smart parking service in London. A questionnaire (involved a total of 212 local drivers) was adopted as the main data collection method. This was complemented by the collection and analysis of 470 online user comments left for the service. The results showed that London’s smart parking service may potentially help each driver to save an average of £68 (62.2 l) on petrol annually and reduce CO2 emissions by 238.14 kg per car per year. At city level, a smart parking system could help London save £183.6 million worth of petrol per year and reduce its annual CO2 emissions by 642,978 tons. However, public awareness, actual usage, and user satisfaction of this smart service are currently very low. These present substantial barriers to realise the potential economic and environmental benefits of the service. This paper concluded that further to the very technological efforts, local authorities and service providers need to make a stronger endeavour to enhance public engagement and user satisfaction towards smart services, in order to realise the promises of such solutions.

Suggested Citation

  • Guo Chao Alex Peng & Miguel Baptista Nunes & Luqing Zheng, 0. "Impacts of low citizen awareness and usage in smart city services: the case of London’s smart parking system," Information Systems and e-Business Management, Springer, vol. 0, pages 1-32.
    • Handle: RePEc:spr:infsem:v::y::i::d:10.1007_s10257-016-0333-8
    DOI: 10.1007/s10257-016-0333-8
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    References listed on IDEAS

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    Cited by:

    1. Hasan Fehmi Topal & Dexter V.L. Hunt & Christopher D.F. Rogers, 2020. "Urban Sustainability and Smartness Understanding (USSU)—Identifying Influencing Factors: A Systematic Review," Sustainability, MDPI, vol. 12(11), pages 1-30, June.
    2. Jooseok Oh, 2020. "Smart City as a Tool of Citizen-Oriented Urban Regeneration: Framework of Preliminary Evaluation and Its Application," Sustainability, MDPI, vol. 12(17), pages 1-20, August.
    3. Yuhui Guo & Zhiwei Tang & Jie Guo, 2020. "Could a Smart City Ameliorate Urban Traffic Congestion? A Quasi-Natural Experiment Based on a Smart City Pilot Program in China," Sustainability, MDPI, vol. 12(6), pages 1-19, March.
    4. Danuta Szpilko, 2020. "Foresight as a Tool for the Planning and Implementation of Visions for Smart City Development," Energies, MDPI, vol. 13(7), pages 1-24, April.
    5. Hasan Fehmi Topal & Dexter V. L. Hunt & Christopher D. F. Rogers, 2021. "Sustainability Understanding and Behaviors across Urban Areas: A Case Study on Istanbul City," Sustainability, MDPI, vol. 13(14), pages 1-38, July.
    6. Hasan Fehmi Topal & Dexter V. L. Hunt & Christopher D. F. Rogers, 2021. "Exploring Urban Sustainability Understanding and Behaviour: A Systematic Review towards a Conceptual Framework," Sustainability, MDPI, vol. 13(3), pages 1-33, January.
    7. Alica Kalašová & Kristián Čulík & Miloš Poliak & Zuzana Otahálová, 2021. "Smart Parking Applications and Its Efficiency," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
    8. Justyna Winkowska & Danuta Szpilko, 2020. "Methodology for Integration of Smart City Dimensions in the Socialised Process of Creating City Development," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 524-547.

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