IDEAS home Printed from https://ideas.repec.org/a/spr/infsem/v16y2018i3d10.1007_s10257-018-0371-5.html
   My bibliography  Save this article

A model-driven software engineering workflow and tool architecture for servitised manufacturing

Author

Listed:
  • Emmanouil Ntanos

    (National Technical University of Athens)

  • Gerasimos Dimitriou

    (SingularLogic Software)

  • Vassilis Bekiaris

    (SingularLogic Software)

  • Charalampos Vassiliou

    (SingularLogic Software)

  • Kostas Kalaboukas

    (SingularLogic Software)

  • Dimitris Askounis

    (National Technical University of Athens)

Abstract

Modern manufacturing businesses increasingly engage in servitisation, by offering advanced services along with physical products, and creating “product–service systems”. Information Technology infrastructures, and especially software, are a critical part of modern service provision. However, software development in this context has not been investigated and there are no development methods or tools specifically adapted to the task of creating software for servitised businesses in general, or manufacturing in particular. In this paper, we define the requirements for software engineering in servitised manufacturing. Based on these, we describe a model-driven software engineering workflow for servitised manufacturing, supporting both structural and behavioural modelling of the service system. Furthermore, we elaborate on the architecture of an appropriate model-driven Integrated Development Environment (IDE). The proposed workflow and a prototype implementation of the IDE were evaluated in a set of industrial pilots, demonstrating improved communication and collaboration between participants in the software engineering process.

Suggested Citation

  • Emmanouil Ntanos & Gerasimos Dimitriou & Vassilis Bekiaris & Charalampos Vassiliou & Kostas Kalaboukas & Dimitris Askounis, 2018. "A model-driven software engineering workflow and tool architecture for servitised manufacturing," Information Systems and e-Business Management, Springer, vol. 16(3), pages 683-720, August.
    • Handle: RePEc:spr:infsem:v:16:y:2018:i:3:d:10.1007_s10257-018-0371-5
    DOI: 10.1007/s10257-018-0371-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10257-018-0371-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10257-018-0371-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. John Lindström & Magnus Löfstrand & Magnus Karlberg & Lennart Karlsson, 2012. "A development process for functional products: hardware, software, service support system and management of operation," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 16(3/4), pages 284-303.
    2. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
    3. Dirk Metzger & Christina Niemöller & Oliver Thomas, 2017. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 15(4), pages 789-823, November.
    4. Marina Berkovich & Jan Leimeister & Helmut Krcmar, 2011. "Requirements Engineering for Product Service Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(6), pages 369-380, December.
    5. Johnson, Mark & Mena, Carlos, 2008. "Supply chain management for servitised products: A multi-industry case study," International Journal of Production Economics, Elsevier, vol. 114(1), pages 27-39, July.
    6. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
    7. Marc Lankhorst, 2005. "Enterprise Architecture at Work," Springer Books, Springer, number 978-3-540-27505-3, June.
    8. Xin-zhi Zhao & Xin Cai, 2013. "Research on Modeling Framework of Product Service System Based on Model Driven Architecture," Springer Books, in: Ershi Qi & Jiang Shen & Runliang Dou (ed.), The 19th International Conference on Industrial Engineering and Engineering Management, edition 127, chapter 0, pages 1283-1290, Springer.
    9. A. Bikfalvi & G. Lay & S. Maloca & B. Waser, 2013. "Servitization and networking: large-scale survey findings on product-related services," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 61-82, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Li, Ai Qiang & Kumar, Maneesh & Claes, Björn & Found, Pauline, 2020. "The state-of-the-art of the theory on Product-Service Systems," International Journal of Production Economics, Elsevier, vol. 222(C).
    2. Lee, Sunghee & Yoo, Shijin & Kim, Daeki, 2016. "When is servitization a profitable competitive strategy?," International Journal of Production Economics, Elsevier, vol. 173(C), pages 43-53.
    3. Green, Maxwell H. & Davies, Philip & Ng, Irene C.L., 2017. "Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions," International Journal of Production Economics, Elsevier, vol. 192(C), pages 40-53.
    4. Ayala, Néstor Fabián & Paslauski, Carolline Amaral & Ghezzi, Antonio & Frank, Alejandro Germán, 2017. "Knowledge sharing dynamics in service suppliers' involvement for servitization of manufacturing companies," International Journal of Production Economics, Elsevier, vol. 193(C), pages 538-553.
    5. Sabrina Weigel & Karsten Hadwich, 2019. "Erfolgsfaktoren von Dienstleistungsnetzwerken im Kontext der Servicetransformation – Eine qualitative Analyse [Success Factors of Service Networks in the Context of Servitization – A Qualitative An," Schmalenbach Journal of Business Research, Springer, vol. 71(1), pages 1-43, March.
    6. Seppo Kuula & Harri Haapasalo & Arto Tolonen, 2018. "Cost-efficient co-creation of knowledge intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 779-808, December.
    7. Demeter, Krisztina & Szász, Levente, 2013. "Towards solution based thinking: characteristics of servitization at Hungarian manufacturing companies," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 18(3), pages 309-335.
    8. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
    9. Martinez, Veronica & Neely, Andy & Velu, Chander & Leinster-Evans, Stewart & Bisessar, Dav, 2017. "Exploring the journey to services," International Journal of Production Economics, Elsevier, vol. 192(C), pages 66-80.
    10. Bernhard Dachs & Sabine Biege & Martin Borowiecki & Gunter Lay & Angela Jäger & Doris Schartinger, 2014. "Servitisation of European manufacturing: evidence from a large scale database," The Service Industries Journal, Taylor & Francis Journals, vol. 34(1), pages 5-23, January.
    11. Jiang, Xuemei & Zhang, Shaoxue, 2021. "Visualizing the services embodied in global manufacturing exports," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 571(C).
    12. Natasa Gajic & Mehraz Boolaky, 2015. "Impact of Technical Support on Customer Satisfaction," SAGE Open, , vol. 5(4), pages 21582440156, October.
    13. Diogo Pombo & Mário Franco, 2023. "A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 529-555, June.
    14. Maximilian Bock & Martin Wiener & Carol Saunders, 2023. "Non-ownership business models in the manufacturing industry: Uncertainty-exploiting versus uncertainty-mitigating designs and the role of context factors," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-18, December.
    15. Öhman, Mikael & Finne, Max & Holmström, Jan, 2015. "Measuring service outcomes for adaptive preventive maintenance," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 457-467.
    16. Saad Zighan & Moheeb Abualqumboz, 2022. "Dual focus: service-product orientation to manage the change paradox following servitization strategy," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 29-55, March.
    17. Karatzas, Antonios & Daskalakis, George & Bastl, Marko & Johnson, Mark, 2022. "Risky business? Shareholder value effects of service provision," International Journal of Production Economics, Elsevier, vol. 244(C).
    18. Juhani Ukko & Sanna Pekkola, 2016. "Customer-centered measurement of service operations: a B2B case study," Operations Management Research, Springer, vol. 9(1), pages 11-21, June.
    19. Georgia Katsifaraki, 2018. "Value creation in the market ecosystem: A Service-Dominant logic perspective," University of Cyprus Working Papers in Economics 14-2018, University of Cyprus Department of Economics.
    20. Hedvall, Klas & Jagstedt, Siri & Dubois, Anna, 2019. "Solutions in business networks: Implications of an interorganizational perspective," Journal of Business Research, Elsevier, vol. 104(C), pages 411-421.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infsem:v:16:y:2018:i:3:d:10.1007_s10257-018-0371-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.