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Requirements Engineering for Product Service Systems

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  • Marina Berkovich
  • Jan Leimeister
  • Helmut Krcmar

Abstract

In recent years, manufacturing companies and service providers have moved towards offering customer-specific problem solutions. These integrated bundles usually consist of hardware, software, and service components and are called product service systems (PSS) or hybrid products. Since the success of the resulting solution depends on the understanding of all requirements, requirements engineering (RE) has become a key factor. The article analyzes the state of the art of RE for PSS based on an extensive literature review in the domains of product-, software-, and service engineering. For this, criteria are derived from the characteristics of PSS and from the task area of RE in the life cycle of PSS. Based on these criteria we analyze the most established RE approaches for their suitability for PSS. An important finding is that integrated/interdisciplinary approaches for RE are missing. Moreover, the maturity of RE approaches in the three domains varies significantly. All analyzed approaches heavily rely on concepts and solution characteristics of their own domain so that a transfer to other domains is hardly possible. This literature review lays the foundation for successful RE for PSS and especially for future research aiming at combining and integrating RE approaches and models of product-, software-, and service engineering. Such requirement models could connect concepts of single domains and enable an integrated and seamless RE for PSS. Copyright The Author(s) 2011

Suggested Citation

  • Marina Berkovich & Jan Leimeister & Helmut Krcmar, 2011. "Requirements Engineering for Product Service Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(6), pages 369-380, December.
    • Handle: RePEc:spr:binfse:v:3:y:2011:i:6:p:369-380
    DOI: 10.1007/s12599-011-0192-2
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    References listed on IDEAS

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    1. Arnold Tukker, 2004. "Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 246-260, July.
    2. Matthias Goeken & Janusch Patas, 2010. "Evidence-Based Structuring and Evaluation of Empirical Research in Requirements Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(3), pages 175-185, June.
    3. Andrew Davies, 2004. "Moving base into high-value integrated solutions: a value stream approach," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 13(5), pages 727-756, October.
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    Cited by:

    1. Hakyeon Lee & Hanbin Seo & Youngjung Geum, 2018. "Uncovering the Topic Landscape of Product-Service System Research: from Sustainability to Value Creation," Sustainability, MDPI, vol. 10(4), pages 1-15, March.
    2. Emmanouil Ntanos & Gerasimos Dimitriou & Vassilis Bekiaris & Charalampos Vassiliou & Kostas Kalaboukas & Dimitris Askounis, 2018. "A model-driven software engineering workflow and tool architecture for servitised manufacturing," Information Systems and e-Business Management, Springer, vol. 16(3), pages 683-720, August.
    3. Daniel Veit & Eric Clemons & Alexander Benlian & Peter Buxmann & Thomas Hess & Dennis Kundisch & Jan Leimeister & Peter Loos & Martin Spann, 2014. "Business Models," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 45-53, February.
    4. Leimeister, Jan Marco & Zogaj, Shkodran, 2013. "Neue Arbeitsorganisation durch Crowdsourcing: Eine Literaturstudie," Arbeitspapiere 287, Hans-Böckler-Stiftung, Düsseldorf.
    5. Chunting Liu & Guozhu Jia & Jili Kong, 2020. "Requirement-Oriented Engineering Characteristic Identification for a Sustainable Product–Service System: A Multi-Method Approach," Sustainability, MDPI, vol. 12(21), pages 1-20, October.
    6. Dirk Metzger & Christina Niemöller & Oliver Thomas, 2017. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 15(4), pages 789-823, November.
    7. Li, Ai Qiang & Kumar, Maneesh & Claes, Björn & Found, Pauline, 2020. "The state-of-the-art of the theory on Product-Service Systems," International Journal of Production Economics, Elsevier, vol. 222(C).
    8. Dirk Metzger & Christina Niemöller & Oliver Thomas, 0. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 0, pages 1-35.

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