IDEAS home Printed from https://ideas.repec.org/a/spr/infsem/v15y2017i4d10.1007_s10257-016-0332-9.html
   My bibliography  Save this article

Implications of customer value perceptions for the design of electricity efficiency services in times of smart metering

Author

Listed:
  • Antonia Albani

    (University of St.Gallen)

  • Yannic Domigall

    (University of St.Gallen)

  • Robert Winter

    (University of St.Gallen)

Abstract

Smart meters are the backbone of modern electricity metering and an important enabler of reaching energy efficiency targets. The implementation of new metering infrastructure is, however, making little progress and is often focused on technical aspects only. Additionally, existing smart metering information systems do not yet exploit the possibilities to optimally support customers in their electricity savings activities. Knowing customer preferences is absolutely essential for the effectiveness of energy efficiency measures and, as a consequence, for realizing the economic value of smart metering technology. The presented research contributes to the field by identifying customer value perceptions concerning new smart meter services in the retail electricity market in Switzerland. Founded on a choice-based conjoint analysis with a data sample of more than 1500 respondents from three Swiss regions, five customer segments with different preferences are identified. With the exception of the comfort-oriented customer segment, the other four segments are comprised of customers who are willing (1) to pay for smart meter services and (2) to change their behavior to save electricity. Based on the identified customer value perceptions, implications for the design of smart meter-based energy efficiency services are elaborated.

Suggested Citation

  • Antonia Albani & Yannic Domigall & Robert Winter, 2017. "Implications of customer value perceptions for the design of electricity efficiency services in times of smart metering," Information Systems and e-Business Management, Springer, vol. 15(4), pages 825-844, November.
    • Handle: RePEc:spr:infsem:v:15:y:2017:i:4:d:10.1007_s10257-016-0332-9
    DOI: 10.1007/s10257-016-0332-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10257-016-0332-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10257-016-0332-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Faruqui, Ahmad & George, Stephen, 2005. "Quantifying Customer Response to Dynamic Pricing," The Electricity Journal, Elsevier, vol. 18(4), pages 53-63, May.
    2. Colmenar-Santos, Antonio & Campíñez-Romero, Severo & Pérez-Molina, Clara & Castro-Gil, Manuel, 2012. "Profitability analysis of grid-connected photovoltaic facilities for household electricity self-sufficiency," Energy Policy, Elsevier, vol. 51(C), pages 749-764.
    3. Muench, Stefan & Thuss, Sebastian & Guenther, Edeltraud, 2014. "What hampers energy system transformations? The case of smart grids," Energy Policy, Elsevier, vol. 73(C), pages 80-92.
    4. Green, Paul E & Srinivasan, V, 1978. "Conjoint Analysis in Consumer Research: Issues and Outlook," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 5(2), pages 103-123, Se.
    5. Faruqui, Ahmad & Harris, Dan & Hledik, Ryan, 2010. "Unlocking the [euro]53 billion savings from smart meters in the EU: How increasing the adoption of dynamic tariffs could make or break the EU's smart grid investment," Energy Policy, Elsevier, vol. 38(10), pages 6222-6231, October.
    6. Kaufmann, Simon & Künzel, Karoline & Loock, Moritz, 2013. "Customer value of smart metering: Explorative evidence from a choice-based conjoint study in Switzerland," Energy Policy, Elsevier, vol. 53(C), pages 229-239.
    7. Christoph Flath & David Nicolay & Tobias Conte & Clemens Dinther & Lilia Filipova-Neumann, 2012. "Cluster Analysis of Smart Metering Data," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(1), pages 31-39, February.
    8. Römer, Benedikt & Reichhart, Philipp & Kranz, Johann & Picot, Arnold, 2012. "The role of smart metering and decentralized electricity storage for smart grids: The importance of positive externalities," Energy Policy, Elsevier, vol. 50(C), pages 486-495.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fettermann, Diego Castro & Cavalcante, Caroline Gobbo Sá & Ayala, Néstor Fabián & Avalone, Marianne Costa, 2020. "Configuration of a smart meter for Brazilian customers," Energy Policy, Elsevier, vol. 139(C).
    2. Bernadeta Gołębiowska, 2020. "Preferences for demand side management—a review of choice experiment studies," Working Papers 2020-05, Faculty of Economic Sciences, University of Warsaw.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Antonia Albani & Yannic Domigall & Robert Winter, 0. "Implications of customer value perceptions for the design of electricity efficiency services in times of smart metering," Information Systems and e-Business Management, Springer, vol. 0, pages 1-20.
    2. Strong, Derek Ryan, 2017. "The Early Diffusion of Smart Meters in the US Electric Power Industry," Thesis Commons 7zprk, Center for Open Science.
    3. Ren, Zhengen & Grozev, George & Higgins, Andrew, 2016. "Modelling impact of PV battery systems on energy consumption and bill savings of Australian houses under alternative tariff structures," Renewable Energy, Elsevier, vol. 89(C), pages 317-330.
    4. Richter, Laura-Lucia & Pollitt, Michael G., 2018. "Which smart electricity service contracts will consumers accept? The demand for compensation in a platform market," Energy Economics, Elsevier, vol. 72(C), pages 436-450.
    5. Römer, Benedikt & Reichhart, Philipp & Kranz, Johann & Picot, Arnold, 2012. "The role of smart metering and decentralized electricity storage for smart grids: The importance of positive externalities," Energy Policy, Elsevier, vol. 50(C), pages 486-495.
    6. Muench, Stefan & Thuss, Sebastian & Guenther, Edeltraud, 2014. "What hampers energy system transformations? The case of smart grids," Energy Policy, Elsevier, vol. 73(C), pages 80-92.
    7. Yang, Liu & Dong, Ciwei & Wan, C.L. Johnny & Ng, Chi To, 2013. "Electricity time-of-use tariff with consumer behavior consideration," International Journal of Production Economics, Elsevier, vol. 146(2), pages 402-410.
    8. Barjak, F. & Lindeque, J. & Koch, J. & Soland, M., 2022. "Segmenting household electricity customers with quantitative and qualitative approaches," Renewable and Sustainable Energy Reviews, Elsevier, vol. 157(C).
    9. Niesten, Eva & Alkemade, Floortje, 2016. "How is value created and captured in smart grids? A review of the literature and an analysis of pilot projects," Renewable and Sustainable Energy Reviews, Elsevier, vol. 53(C), pages 629-638.
    10. Ehrlich, Lars G. & Klamka, Jonas & Wolf, André, 2015. "The potential of decentralized power-to-heat as a flexibility option for the german electricity system: A microeconomic perspective," Energy Policy, Elsevier, vol. 87(C), pages 417-428.
    11. Dana Abi Ghanem & Tracey Crosbie, 2021. "The Transition to Clean Energy: Are People Living in Island Communities Ready for Smart Grids and Demand Response?," Energies, MDPI, vol. 14(19), pages 1-26, September.
    12. Bernadeta Gołębiowska, 2020. "Preferences for demand side management—a review of choice experiment studies," Working Papers 2020-05, Faculty of Economic Sciences, University of Warsaw.
    13. John R. Hauser & Steven M. Shugan, 2008. "Defensive Marketing Strategies," Marketing Science, INFORMS, vol. 27(1), pages 88-110, 01-02.
    14. Winfried Steiner & Harald Hruschka, 2002. "A Probabilistic One-Step Approach to the Optimal Product Line Design Problem Using Conjoint and Cost Data," Review of Marketing Science Working Papers 1-4-1003, Berkeley Electronic Press.
    15. Ohlwein, Martin, 2022. "Same but different - The effect of the unit of measure on the valuation of a unit price," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    16. Feser, Daniel & Runst, Petrik, 2015. "Energy efficiency consultants as change agents? Examining the reasons for EECs’ limited success," ifh Working Papers 1 (2015), Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen (ifh).
    17. Merja Halme & Kari Linden & Kimmo Kääriä, 2009. "Patients’ Preferences for Generic and Branded Over-the-Counter Medicines," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 2(4), pages 243-255, December.
    18. Hendrik Hilpert & Johann Kranz & Matthias Schumann, 2013. "Leveraging Green IS in Logistics," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(5), pages 315-325, October.
    19. Jinsung Kim & Minseok Kim & Sehyeuk Im & Donghyun Choi, 2021. "Competitiveness of E Commerce Firms through ESG Logistics," Sustainability, MDPI, vol. 13(20), pages 1-15, October.
    20. Jesús Rodríguez-Molina & Margarita Martínez-Núñez & José-Fernán Martínez & Waldo Pérez-Aguiar, 2014. "Business Models in the Smart Grid: Challenges, Opportunities and Proposals for Prosumer Profitability," Energies, MDPI, vol. 7(9), pages 1-30, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infsem:v:15:y:2017:i:4:d:10.1007_s10257-016-0332-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.