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Mobile applications for accessible tourism: overview, challenges and a proposed platform

Author

Listed:
  • Fernando Reinaldo Ribeiro

    (Polytechnic Institute of Castelo Branco)

  • Arlindo Silva

    (Polytechnic Institute of Castelo Branco)

  • Fernando Barbosa

    (Polytechnic Institute of Castelo Branco)

  • Ana Paula Silva

    (Polytechnic Institute of Castelo Branco)

  • José Carlos Metrôlho

    (Polytechnic Institute of Castelo Branco)

Abstract

In the Travel and Tourism sector, mobile applications could do much more than simply provide information about specific locations or recommend places and itineraries based on the user location. They could leverage a wide range of technologies to be aware of the interests and specific needs of disabled tourists, providing them with appropriate and tailored information. This information should be presented using appropriate interaction mechanisms, able to help this specific, but large, group of the population in their everyday tourist activities, thus contributing to even more accessible tourism and travel activities. We present an overview of mobile applications that, in some perspective, may be used to support people with disabilities in their tourist activities. This overview allows us to explore the key challenges involved and some available alternatives, as well as to identify their positive aspects. However, it also underlines some issues that could be addressed more carefully and extensively in the application ecosystem. We also present some preliminary recommendations for a collaborative and personalized system framework to support people with disabilities in their tourist and travel activities. Ongoing work on a first prototype has already given us valuable insights into the identified challenges and we expect it to be a major step towards a more formal specification of our platform, as well as its development and test.

Suggested Citation

  • Fernando Reinaldo Ribeiro & Arlindo Silva & Fernando Barbosa & Ana Paula Silva & José Carlos Metrôlho, 2018. "Mobile applications for accessible tourism: overview, challenges and a proposed platform," Information Technology & Tourism, Springer, vol. 19(1), pages 29-59, June.
    • Handle: RePEc:spr:infott:v:19:y:2018:i:1:d:10.1007_s40558-018-0110-2
    DOI: 10.1007/s40558-018-0110-2
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
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    Cited by:

    1. David Zejda & Josef Zelenka, 2019. "The Concept of Comprehensive Tracking Software to Support Sustainable Tourism in Protected Areas," Sustainability, MDPI, vol. 11(15), pages 1-18, July.
    2. Pedro Lopes & Luís Almeida & João Pinto & Justino Jesus & Didiana Fernandes & Isabel Vieira & Ricardo Gama, 2019. "Open Tourist Information System: a platform for touristic information management and outreach," Information Technology & Tourism, Springer, vol. 21(4), pages 577-593, December.
    3. Reginald Holland & Aditya R. Khanal & Purushottam Dhungana, 2022. "Agritourism as an Alternative On-Farm Enterprise for Small U.S. Farms: Examining Factors Influencing the Agritourism Decisions of Small Farms," Sustainability, MDPI, vol. 14(7), pages 1-12, March.
    4. Luz Santamaria-Granados & Juan Francisco Mendoza-Moreno & Gustavo Ramirez-Gonzalez, 2020. "Tourist Recommender Systems Based on Emotion Recognition—A Scientometric Review," Future Internet, MDPI, vol. 13(1), pages 1-38, December.
    5. Cristina Figueroa-Domecq & Jesús Palomo & Mª Dolores Flecha-Barrio & Mónica Segovia-Pérez, 2020. "Technology double gender gap in tourism business leadership," Information Technology & Tourism, Springer, vol. 22(1), pages 75-106, March.

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