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Understanding Technology as Situated Practice: Everyday use of Voice User Interfaces Among Diverse Groups of Users in Urban India

Author

Listed:
  • Linus Kendall

    (Sheffield Hallam University)

  • Bidisha Chaudhuri

    (International Institute of Information Technology Bangalore)

  • Apoorva Bhalla

    (International Institute of Information Technology Bangalore)

Abstract

As smartphones have become ubiquitous across urban India, voice user interfaces (VUIs) are increasingly becoming part of diverse groups of users’ daily experiences. These technologies are now generally accessible as a result of improvements in mobile Internet access, [-8.5pc]Biography is Required. Please provide. introduction of low-cost smartphones and the ongoing process of their localisation into Indian languages. However, when people engage with technologies in their everyday lives, they not only enact the material attributes of the artifact but also draw on their skills, social positions, prior experience and societal norms and expectations to make use of the artifact. Drawing on Orlikowski’s analytical framework of “technologies-in-practice” we engage in an interview-based exploratory study among diverse groups of users in urban India to understand use of VUIs as situated practice. We identify three technologies-in-practice emerging through enactment of VUIs on users’ smartphones: looking up, learning and leisure. We argue that – instead of asking why and how users appropriate VUIs – identifying different kinds of enactments of VUIs present researchers and practitioners with a more nuanced understanding of existing and potential use of VUIs across varied contexts.

Suggested Citation

  • Linus Kendall & Bidisha Chaudhuri & Apoorva Bhalla, 0. "Understanding Technology as Situated Practice: Everyday use of Voice User Interfaces Among Diverse Groups of Users in Urban India," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
  • Handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-020-10015-6
    DOI: 10.1007/s10796-020-10015-6
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    References listed on IDEAS

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    1. Giulia Pozzi & Federico Pigni & Claudio Vitari, 2014. "Affordance Theory in the IS Discipline: a Review and Synthesis of the Literature," Grenoble Ecole de Management (Post-Print) halshs-01923663, HAL.
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    3. Orlikowski, Wanda J. (Wanda Janina), 1999. "Technologies-in-practice : an enacted lens for studying technology in organizations," Working papers WP 4056-99., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    4. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    5. Susan A. Brown, 2008. "Household technology adoption, use, and impacts: Past, present, and future," Information Systems Frontiers, Springer, vol. 10(4), pages 397-402, September.
    6. Giulia Pozzi & Federico Pigni & Claudio Vitari, 2014. "Affordance Theory in the IS Discipline: a Review and Synthesis of the Literature," Post-Print halshs-01923663, HAL.
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    Cited by:

    1. Efpraxia D. Zamani & Nancy Pouloudi & George M. Giaglis & Jonathan Wareham, 2022. "Appropriating Information Technology Artefacts through Trial and Error: The Case of the Tablet," Information Systems Frontiers, Springer, vol. 24(1), pages 97-119, February.
    2. Priya Seetharaman & Saji K. Mathew & Maung K. Sein & Ravindra Babu Tallamraju, 2020. "Being (more) Human in a Digitized World," Information Systems Frontiers, Springer, vol. 22(3), pages 529-532, June.
    3. Priya Seetharaman & Saji K. Mathew & Maung K. Sein & Ravindra Babu Tallamraju, 0. "Being (more) Human in a Digitized World," Information Systems Frontiers, Springer, vol. 0, pages 1-4.

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