How affordances of chatbots cross the chasm between social and traditional enterprise systems
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DOI: 10.1007/s12525-019-00359-6
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Cited by:
- Rainer Alt, 2020. "Electronic Markets on blockchain markets," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 181-188, June.
- Rainer Alt, 2021. "Electronic Markets on robotics," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 465-471, September.
- Ransome Epie Bawack & Samuel Fosso Wamba & Kevin Daniel André Carillo & Shahriar Akter, 2022. "Artificial intelligence in E-Commerce: a bibliometric study and literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 297-338, March.
- Mark Anthony Camilleri & Ciro Troise, 2023. "Live support by chatbots with artificial intelligence: A future research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 61-80, March.
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More about this item
Keywords
Social information systems; Enterprise systems; Chatbot; Slack; Enterprise messenger; Affordances;All these keywords.
JEL classification:
- O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
- M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
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