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Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems

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  • Peter M. Bednar

    (University of Portsmouth
    Lund University)

  • Christine Welch

    (University of Portsmouth)

Abstract

Technological advances have made possible industrial and commercial applications of artificial intelligence, virtual reality and highly integrated manufacturing systems. It has also freed business activity from a focus on place, as both work activities and markets have been able to harness information and communication technologies in order to operate remotely. As a result, researchers have highlighted a phenomenon of ‘smart’ working. Some have pointed to a fourth Industrial Revolution (Industry 4.0) in which ‘smart’ factories use robotics to achieve high performance. There is now a suggestion of progress towards Industry 5.0, in which technological and social systems work in harmony to deliver personalised mass customization of products and services. This paper examines these developments from the perspective of unique, individual understandings of work roles and sustainability, posing the questions ‘Smart’ from whose point of view? Do smart systems promote sustainable organizations? How should design of smart systems be approached? It suggests that contemporary socio-technical systems approaches to organizational analysis are the best way to support harnessing of smart technologies in organizations.

Suggested Citation

  • Peter M. Bednar & Christine Welch, 0. "Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems," Information Systems Frontiers, Springer, vol. 0, pages 1-18.
    • Handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-019-09921-1
    DOI: 10.1007/s10796-019-09921-1
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    References listed on IDEAS

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    4. Mohammad Soltani Delgosha & Tahereh Saheb & Nastaran Hajiheydari, 0. "Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    5. Hien Nguyen Ngoc & Ganix Lasa & Ion Iriarte, 2022. "Human-centred design in industry 4.0: case study review and opportunities for future research," Journal of Intelligent Manufacturing, Springer, vol. 33(1), pages 35-76, January.
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    7. Kai Klinker & Manuel Wiesche & Helmut Krcmar, 2020. "Digital Transformation in Health Care: Augmented Reality for Hands-Free Service Innovation," Information Systems Frontiers, Springer, vol. 22(6), pages 1419-1431, December.
    8. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 0. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 0, pages 1-6.
    9. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 2020. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 22(2), pages 275-280, April.
    10. Emanuele Gabriel Margherita & Alessio Maria Braccini, 2021. "Industry 4.0 Technologies in Flexible Manufacturing for Sustainable Organizational Value: Reflections from a Multiple Case Study of Italian Manufacturers," Post-Print hal-03442440, HAL.
    11. Emanuele Gabriel Margherita & Alessio Maria Braccini, 2021. "Exploring Sustainable Value Creation of Industry 4.0 Technologies Within the Socio-technical Perspective: A Meta-review," Post-Print hal-03410741, HAL.

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