IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v23y2021i3d10.1007_s10796-020-09988-1.html
   My bibliography  Save this article

From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs

Author

Listed:
  • Federico Iannacci

    (University of Sussex)

  • Colm Fearon

    (University of Birmingham)

  • Kristine Pole

    (Canterbury Christ Church University)

Abstract

Drawing on theories of mindfulness, this paper aims to introduce the concept of adaptive acceptance of social media policy change in the context of Business-to-Business (B2B) Small-and-Medium Enterprises (SMEs) based in the South East of England. The paper adopts a quasi-experimental design based on the analysis of multiple cases with each case replicating prior findings either literally or theoretically. The study uses a mix of survey, interview, and electronic data informed by an innovative, set-theoretic approach to distill commonalities within positive cases and differences between positive and negative cases. It shows that attracting new customers and raising the company’s profile are necessary pre-requisites for adaptive acceptance of social media policy changes. In addition, these two conditions combined with learning to use social media effortlessly are jointly sufficient for adaptive acceptance. Theoretical, practical, and methodological implications are discussed.

Suggested Citation

  • Federico Iannacci & Colm Fearon & Kristine Pole, 2021. "From Acceptance to Adaptive Acceptance of Social Media Policy Change: a Set-Theoretic Analysis of B2B SMEs," Information Systems Frontiers, Springer, vol. 23(3), pages 663-680, June.
    • Handle: RePEc:spr:infosf:v:23:y:2021:i:3:d:10.1007_s10796-020-09988-1
    DOI: 10.1007/s10796-020-09988-1
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-020-09988-1
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-020-09988-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Rodolphe Durand & Eero Vaara, 2009. "Causation, counterfactuals, and competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 30(12), pages 1245-1264, December.
    2. James G. March, 1991. "Exploration and Exploitation in Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 71-87, February.
    3. Shirumisha Kwayu & Banita Lal & Mumin Abubakre, 2018. "Enhancing Organisational Competitiveness Via Social Media - a Strategy as Practice Perspective," Information Systems Frontiers, Springer, vol. 20(3), pages 439-456, June.
    4. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    5. Sinan Aral & Chrysanthos Dellarocas & David Godes, 2013. "Introduction to the Special Issue ---Social Media and Business Transformation: A Framework for Research," Information Systems Research, INFORMS, vol. 24(1), pages 3-13, March.
    6. Ritu Agarwal & Vasant Dhar, 2014. "Editorial —Big Data, Data Science, and Analytics: The Opportunity and Challenge for IS Research," Information Systems Research, INFORMS, vol. 25(3), pages 443-448, September.
    7. Heidt, Margareta & Gerlach, Jin & Buxmann, Peter, 2019. "Investigating the Security Divide between SME and Large Companies: How SME Characteristics Influence Organizational IT Security Investments," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 118284, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Aurélie Leclercq - Vandelannoitte, 2015. "Managing BYOD: how do organizations incorporate user-driven IT innovations?," Post-Print hal-01744721, HAL.
    9. J. Leon Zhao & Mohan Tanniru & Liang-Jie Zhang, 2007. "Services computing as the foundation of enterprise agility: Overview of recent advances and introduction to the special issue," Information Systems Frontiers, Springer, vol. 9(1), pages 1-8, March.
    10. Yogesh K. Dwivedi & Gerald Kelly & Marijn Janssen & Nripendra P. Rana & Emma L. Slade & Marc Clement, 2018. "Social Media: The Good, the Bad, and the Ugly," Information Systems Frontiers, Springer, vol. 20(3), pages 419-423, June.
    11. Kawaljeet Kaur Kapoor & Kuttimani Tamilmani & Nripendra P. Rana & Pushp Patil & Yogesh K. Dwivedi & Sridhar Nerur, 2018. "Advances in Social Media Research: Past, Present and Future," Information Systems Frontiers, Springer, vol. 20(3), pages 531-558, June.
    12. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
    13. Dickson K. W. Chiu & Eleanna Kafeza & Patrick C. K. Hung, 2011. "ISF special issue on emerging social and legal aspects of information systems with Web 2.0," Information Systems Frontiers, Springer, vol. 13(2), pages 153-155, April.
    14. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    15. Aurélie Leclercq-Vandelannoitte, 2015. "Managing BYOD : how do organizations incorporate user-driven IT innovations ?," Post-Print hal-01563048, HAL.
    16. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    17. Nicky J. Welton & Howard H. Z. Thom, 2015. "Value of Information," Medical Decision Making, , vol. 35(5), pages 564-566, July.
    18. Rui Chen & Sushil K. Sharma, 2013. "Self-disclosure at social networking sites: An exploration through relational capitals," Information Systems Frontiers, Springer, vol. 15(2), pages 269-278, April.
    19. Bagozzi, Richard P, 2000. "On the Concept of Intentional Social Action in Consumer Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 27(3), pages 388-396, December.
    20. Iannacci, Federico & Cornford, Tony, 2018. "Unravelling causal and temporal influences underpinning monitoring systems success: a typological approach," LSE Research Online Documents on Economics 83763, London School of Economics and Political Science, LSE Library.
    21. Aaron X. L. Shen & Christy M. K. Cheung & Matthew K. O. Lee & Huaping Chen, 2011. "How social influence affects we-intention to use instant messaging: The moderating effect of usage experience," Information Systems Frontiers, Springer, vol. 13(2), pages 157-169, April.
    22. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, December.
    23. Rodolphe Durand & Eero Vaara, 2009. "Causation, counterfactuals, and competitive advantage," Post-Print hal-00457799, HAL.
    24. Andrew Burton-Jones & Camille Grange, 2013. "From Use to Effective Use: A Representation Theory Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 632-658, September.
    25. Margareta Heidt & Jin P. Gerlach & Peter Buxmann, 2019. "Investigating the Security Divide between SME and Large Companies: How SME Characteristics Influence Organizational IT Security Investments," Information Systems Frontiers, Springer, vol. 21(6), pages 1285-1305, December.
    26. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    27. Rodolphe Durand & Eero Vaara, 2009. "Causation, counterfactuals and competitive advantage," Post-Print hal-02312531, HAL.
    28. P. Bharati & C. Zhang & A. Chaudhury, 2014. "Social media assimilation in firms: Investigating the roles of absorptive capacity and institutional pressures," Information Systems Frontiers, Springer, vol. 16(2), pages 257-272, April.
    29. Daniel Levinthal & Claus Rerup, 2006. "Crossing an Apparent Chasm: Bridging Mindful and Less-Mindful Perspectives on Organizational Learning," Organization Science, INFORMS, vol. 17(4), pages 502-513, August.
    30. Michelle Richey & Aparna Gonibeed & M. N. Ravishankar, 2018. "The Perils and Promises of Self-Disclosure on Social Media," Information Systems Frontiers, Springer, vol. 20(3), pages 425-437, June.
    31. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
    32. Carsten Q. Schneider, 2019. "Two-step QCA revisited: the necessity of context conditions," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(3), pages 1109-1126, May.
    33. Omar A. El Sawy & Arvind Malhotra & YoungKi Park & Paul A. Pavlou, 2010. "Research Commentary ---Seeking the Configurations of Digital Ecodynamics: It Takes Three to Tango," Information Systems Research, INFORMS, vol. 21(4), pages 835-848, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Amirhosein Bodaghi & Jonathan J. H. Zhu, 2024. "A big data analysis of the adoption of quoting encouragement policy on Twitter during the 2020 U.S. presidential election," Journal of Computational Social Science, Springer, vol. 7(2), pages 1861-1893, October.
    2. Agag, Gomaa & Eid, Riyad & Chaib Lababdi, Houyem & Abdelwahab, Mohamed & Aboul-Dahab, Sameh & Abdo, Said Shabban, 2024. "Understanding the impact of national culture differences on customers’ online social shopping behaviours," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 0. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 0, pages 1-14.
    2. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 2020. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 22(6), pages 1343-1356, December.
    3. Shirish, Anuragini & Boughzala, Imed & Srivastava, Shirish C., 2016. "Adaptive use of social networking applications in contemporary organizations: Examining the motivations of Gen Y cohorts," International Journal of Information Management, Elsevier, vol. 36(6), pages 1111-1123.
    4. Naveena Prakasam & Louisa Huxtable-Thomas, 2021. "Reddit: Affordances as an Enabler for Shifting Loyalties," Information Systems Frontiers, Springer, vol. 23(3), pages 723-751, June.
    5. Cristopher Siegfried Kopplin, 2021. "Two heads are better than one: matchmaking tools in coworking spaces," Review of Managerial Science, Springer, vol. 15(4), pages 1045-1069, May.
    6. Scott, Stephanie & Hughes, Paul & Hodgkinson, Ian & Kraus, Sascha, 2019. "Technology adoption factors in the digitization of popular culture: Analyzing the online gambling market," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    7. Peter J. Buckley, 2016. "Historical Research Approaches to the Analysis of Internationalisation," Management International Review, Springer, vol. 56(6), pages 879-900, December.
    8. Oghuma, Apollos Patricks & Chang, Younghoon & Libaque-Saenz, Christian Fernando & Park, Myeong-Cheol & Rho, Jae Jeung, 2015. "Benefit-confirmation model for post-adoption behavior of mobile instant messaging applications: A comparative analysis of KakaoTalk and Joyn in Korea," Telecommunications Policy, Elsevier, vol. 39(8), pages 658-677.
    9. Rana Mostaghel & Pejvak Oghazi, 2017. "Elderly and technology tools: a fuzzyset qualitative comparative analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 1969-1982, September.
    10. E. Moreva L. & Е. Морева Л., 2017. "Бизнес-Модель И Ее Роль В Разработке Инновационной Политики (Анализ Зарубежных Концепций) // The Business Model And Its Role In The Development Of The Innovation Policy (Analysis Of Foreign Concepts)," Финансы: теория и практика/Finance: Theory and Practice // Finance: Theory and Practice, ФГОБУВО Финансовый университет при Правительстве Российской Федерации // Financial University under The Government of Russian Federation, vol. 21(4), pages 126-137.
    11. Obloj Krzysztof, 2019. "Footnotes to organizational competitiveness," Economics and Business Review, Sciendo, vol. 5(3), pages 35-49, September.
    12. Joep Cornelissen & Mariëtte Kaandorp, 2023. "Towards Stronger Causal Claims in Management Research: Causal Triangulation Instead of Causal Identification," Journal of Management Studies, Wiley Blackwell, vol. 60(4), pages 834-860, June.
    13. Chen Wei, 2021. "The influence of Consumers’ Purchase intention on Smart Wearable Device: A study of Consumers in East China," International Journal of Science and Business, IJSAB International, vol. 5(8), pages 46-72.
    14. Lindstrand, Angelika & Eriksson, Kent & Sharma, D. Deo, 2009. "The perceived usefulness of knowledge supplied by foreign client networks," International Business Review, Elsevier, vol. 18(1), pages 26-37, February.
    15. Mohammad Tipu Sultan & Farzana Sharmin & Alina Badulescu & Darie Gavrilut & Ke Xue, 2021. "Social Media-Based Content towards Image Formation: A New Approach to the Selection of Sustainable Destinations," Sustainability, MDPI, vol. 13(8), pages 1-22, April.
    16. repec:hal:gemwpa:hal-00869707 is not listed on IDEAS
    17. Pratyush Bharati & Abhijit Chaudhury, 2019. "Assimilation of Big Data Innovation: Investigating the Roles of IT, Social Media, and Relational Capital," Information Systems Frontiers, Springer, vol. 21(6), pages 1357-1368, December.
    18. Nicholas S. Argyres & Alfredo De Massis & Nicolai J. Foss & Federico Frattini & Geoffrey Jones & Brian S. Silverman, 2020. "History‐informed strategy research: The promise of history and historical research methods in advancing strategy scholarship," Strategic Management Journal, Wiley Blackwell, vol. 41(3), pages 343-368, March.
    19. Stockhinger, Jan & Teubner, Alexander, 2019. "How digitalization drives the IT/IS strategy agenda," ERCIS Working Papers 31, University of Münster, European Research Center for Information Systems (ERCIS).
    20. Syed Sardar Muhammad & Bidit Lal Dey & Vishanth Weerakkody, 2018. "Analysis of Factors that Influence Customers’ Willingness to Leave Big Data Digital Footprints on Social Media: A Systematic Review of Literature," Information Systems Frontiers, Springer, vol. 20(3), pages 559-576, June.
    21. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:23:y:2021:i:3:d:10.1007_s10796-020-09988-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.