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Open data and its usability: an empirical view from the Citizen’s perspective

Author

Listed:
  • Vishanth Weerakkody

    (Business School, Brunel University London)

  • Zahir Irani

    (Business School, Brunel University London)

  • Kawal Kapoor

    (Business School, Brunel University London)

  • Uthayasankar Sivarajah

    (Business School, Brunel University London)

  • Yogesh K. Dwivedi

    (Swansea University)

Abstract

Government legislation and calls for greater levels of oversight and transparency are leading public bodies to publish their raw datasets online. Policy makers and elected officials anticipate that the accessibility of open data through online Government portals for citizens will enable public engagement in policy making through increased levels of fact based content elicited from open data. The usability and benefits of such open data are being argued as contributing positively towards public sector reforms, which are under extreme pressures driven by extended periods of austerity. However, there is very limited scholarly studies that have attempted to empirically evaluate the performance of government open data websites and the acceptance and use of these data from a citizen perspective. Given this research void, an adjusted diffusion of innovation model based on Rogers’ diffusion of innovations theory (DOI) is proposed and used in this paper to empirically determine the predictors influencing the use of public sector open data. A good understanding of these predictors affecting the acceptance and use of open data will likely assist policy makers and public administrations in determining the policy instruments that can increase the acceptance and use of open data through an active promotion campaign to engage-contribute-use.

Suggested Citation

  • Vishanth Weerakkody & Zahir Irani & Kawal Kapoor & Uthayasankar Sivarajah & Yogesh K. Dwivedi, 2017. "Open data and its usability: an empirical view from the Citizen’s perspective," Information Systems Frontiers, Springer, vol. 19(2), pages 285-300, April.
    • Handle: RePEc:spr:infosf:v:19:y:2017:i:2:d:10.1007_s10796-016-9679-1
    DOI: 10.1007/s10796-016-9679-1
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    4. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
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    7. Fotis Kitsios & Maria Kamariotou & Evangelos Grigoroudis, 2021. "Digital Entrepreneurship Services Evolution: Analysis of Quadruple and Quintuple Helix Innovation Models for Open Data Ecosystems," Sustainability, MDPI, vol. 13(21), pages 1-15, November.
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    9. Ibrahim Mutambik & Abdullah Almuqrin & John Lee & Justin Zuopeng Zhang & Abdulaziz Alomran & Taha Omar & Ahmad Floos & Abdullah Homadi, 2021. "Usability of the G7 Open Government Data Portals and Lessons Learned," Sustainability, MDPI, vol. 13(24), pages 1-17, December.
    10. Elvira Ismagilova & Laurie Hughes & Nripendra P. Rana & Yogesh K. Dwivedi, 2022. "Security, Privacy and Risks Within Smart Cities: Literature Review and Development of a Smart City Interaction Framework," Information Systems Frontiers, Springer, vol. 24(2), pages 393-414, April.
    11. Hyungjun Seo & Seunghwan Myeong, 2021. "Determinant Factors for Adoption of Government as a Platform in South Korea: Mediating Effects on the Perception of Intelligent Information Technology," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    12. Krayem, Alaa & Thorin, Eva & Wallin, Fredrik, 2024. "Experiences from developing an open urban data portal for collaborative research and innovation," Applied Energy, Elsevier, vol. 355(C).
    13. Kanokkarn Snae Namahoot & Ekkarat Boonchieng, 2023. "UTAUT Determinants of Cashless Payment System Adoption in Thailand: A Hybrid SEM-Neural Network Approach," SAGE Open, , vol. 13(4), pages 21582440231, December.
    14. Talukder, Md Shamim & Shen, Liang & Hossain Talukder, Md Farid & Bao, Yukun, 2019. "Determinants of user acceptance and use of open government data (OGD): An empirical investigation in Bangladesh," Technology in Society, Elsevier, vol. 56(C), pages 147-156.
    15. Federico Cabitza & Angela Locoro & Carlo Batini, 2020. "Making Open Data more Personal Through a Social Value Perspective: a Methodological Approach," Information Systems Frontiers, Springer, vol. 22(1), pages 131-148, February.
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    17. Kuttimani Tamilmani & Nripendra P. Rana & Yogesh K. Dwivedi, 2021. "Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2," Information Systems Frontiers, Springer, vol. 23(4), pages 987-1005, August.
    18. Arpan Kumar Kar, 0. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    19. Rabab Ali Abumalloh & Mehrbakhsh Nilashi & Keng Boon Ooi & Garry Wei-Han & Tat-Huei Cham & Yogesh K. Dwivedi & Laurie Hughes, 2024. "The adoption of metaverse in the retail industry and its impact on sustainable competitive advantage: moderating impact of sustainability commitment," Annals of Operations Research, Springer, vol. 342(1), pages 5-46, November.
    20. Marijn Janssen & David Konopnicki & Jane L. Snowdon & Adegboyega Ojo, 0. "Driving public sector innovation using big and open linked data (BOLD)," Information Systems Frontiers, Springer, vol. 0, pages 1-7.
    21. Nripendra P. Rana & Sunil Luthra & Sachin Kumar Mangla & Rubina Islam & Sian Roderick & Yogesh K. Dwivedi, 2019. "Barriers to the Development of Smart Cities in Indian Context," Information Systems Frontiers, Springer, vol. 21(3), pages 503-525, June.

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