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The role of social media in supporting knowledge integration: A social capital analysis

Author

Listed:
  • Xiongfei Cao

    (University of Science and Technology of China; City University of HongKong)

  • Xitong Guo

    (The Hong Kong Polytechnic University)

  • Hefu Liu

    (University of Science and Technology of China; City University of HongKong)

  • Jibao Gu

    (University of Science and Technology of China; City University of HongKong)

Abstract

Internet of things (IoT) is a current trend that reveals the next generation Internet-based information architecture, the convergence of social networks and IoT solutions is helpful to optimize relationships among objects. In order for IoT to take off in the IT sector, providers and other stakeholders must integrate knowledge successfully. In this study, we investigate the role of social media in supporting knowledge integration from a social capital perspective. Specifically, we propose that social media have the potential to facilitate the formation of employees’ social capital indicated by social networking, trust and shared language. These mediating variables will in turn positively affect knowledge integration. This research frame is validated with survey data collected from 262 Chinese working professionals. The results provide general empirical support for our hypotheses. In analogy with social media for human beings, the future direction of socialization among objects can be inspired by this study.

Suggested Citation

  • Xiongfei Cao & Xitong Guo & Hefu Liu & Jibao Gu, 2015. "The role of social media in supporting knowledge integration: A social capital analysis," Information Systems Frontiers, Springer, vol. 17(2), pages 351-362, April.
    • Handle: RePEc:spr:infosf:v:17:y:2015:i:2:d:10.1007_s10796-013-9473-2
    DOI: 10.1007/s10796-013-9473-2
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    References listed on IDEAS

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    Cited by:

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    2. Hsin Hsin Chang & Yao-Chuan Tsai & Chen-Su Fu & Shu-Hui Chen & Yao Peng, 2016. "Exploring the antecedents and consequences of technology and knowledge integration mechanisms in the context of NPD," Information Systems Frontiers, Springer, vol. 18(6), pages 1165-1189, December.
    3. Kawaljeet Kaur Kapoor & Kuttimani Tamilmani & Nripendra P. Rana & Pushp Patil & Yogesh K. Dwivedi & Sridhar Nerur, 2018. "Advances in Social Media Research: Past, Present and Future," Information Systems Frontiers, Springer, vol. 20(3), pages 531-558, June.
    4. Xiaoyu Yu & Yida Tao & Yi Chen & Weiyong Zhang & Pinglei Xu, 2019. "Social networks and online store performance in emerging economies: the mediating effect of legitimacy," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 201-218, June.
    5. Reema Aswani & Arpan Kumar Kar & P. Vigneswara Ilavarasan, 2018. "Detection of Spammers in Twitter marketing: A Hybrid Approach Using Social Media Analytics and Bio Inspired Computing," Information Systems Frontiers, Springer, vol. 20(3), pages 515-530, June.
    6. Pan Wang & Ricardo Valerdi & Shangming Zhou & Ling Li, 2015. "Introduction: Advances in IoT research and applications," Information Systems Frontiers, Springer, vol. 17(2), pages 239-241, April.
    7. Yixuan Wang & Bowen Jiang, 2018. "Modular and Integral Knowledge Integration: From the Case of a Chinese IT Enterprise," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-16, March.
    8. Syed Sardar Muhammad & Bidit Lal Dey & Vishanth Weerakkody, 2018. "Analysis of Factors that Influence Customers’ Willingness to Leave Big Data Digital Footprints on Social Media: A Systematic Review of Literature," Information Systems Frontiers, Springer, vol. 20(3), pages 559-576, June.
    9. Suparna Dhar & Indranil Bose, 2023. "Corporate Users’ Attachment to Social Networking Sites: Examining the Role of Social Capital and Perceived Benefits," Information Systems Frontiers, Springer, vol. 25(3), pages 1197-1217, June.
    10. Xiaoyu Yu & Yajie Li & Daniel Q. Chen & Xiaotong Meng & Xiangming Tao, 2019. "Entrepreneurial bricolage and online store performance in emerging economies," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 167-185, June.

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