IDEAS home Printed from https://ideas.repec.org/a/spr/ijogbc/v16y2021i1d10.1007_s42943-021-00036-6.html
   My bibliography  Save this article

Technology-Driven Responsiveness in Times of COVID-19: A Fuzzy Delphi and Fuzzy AHP-Based Approach

Author

Listed:
  • Chetna Chauhan

    (FORE School of Management)

  • Manzoor Ul Akram

    (O. P. Jindal Global University)

  • Diptanshu Gaur

    (Indian Institute of Management Rohtak)

Abstract

Supply chain responsiveness creates value for firms and their stakeholders and is a key towards generating above-normal profits for firms. Consequently, there has been a surge of research on it, which has expanded due to the pressures to be responsive during the pandemic of COVID19. Responsiveness is an attribute wherein the supply chains are equipped to respond resolutely and within a suitable timeframe to consumer requirements. The trouble to businesses posed by COVID-19 caught several firms off-guard. Further, there is limited research on the augmentation of supply chain responsiveness through new technologies. The present research, therefore, applies a hybrid approach by combining fuzzy Delphi and fuzzy AHP to understand the technology-driven enablers of supply chain responsiveness by employing a case company in food retail. The investigation reveals that supply chain integration technologies, sustainable manufacturing technologies, and smart warehousing are the most important enablers of supply chain responsiveness in the context of food supply chains. The results aid the key enablers that need attention and resources to be directed towards these enablers to eliminate a chance of missing on a successful transition into a more responsive supply chain.

Suggested Citation

  • Chetna Chauhan & Manzoor Ul Akram & Diptanshu Gaur, 2021. "Technology-Driven Responsiveness in Times of COVID-19: A Fuzzy Delphi and Fuzzy AHP-Based Approach," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 48-61, December.
    • Handle: RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00036-6
    DOI: 10.1007/s42943-021-00036-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s42943-021-00036-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s42943-021-00036-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Koen Deconinck & Ellie Avery & Lee Ann Jackson, 2020. "Food Supply Chains and Covid‐19: Impacts and Policy Lessons," EuroChoices, The Agricultural Economics Society, vol. 19(3), pages 34-39, December.
    2. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.
    3. Kirankumar S. Momaya, 2020. "Return from COVID-19: Thinking Differently About Export Competitiveness and Sustainability," International Journal of Global Business and Competitiveness, Springer, vol. 15(1), pages 1-9, June.
    4. Md Aftab & Qin Yuanjian & Nadia Kabir & Zapan Barua, 2018. "Super Responsive Supply Chain: The Case of Spanish Fast Fashion Retailer Inditex-Zara," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(5), pages 212-212, March.
    5. Chetna Chauhan & Amol Singh, 2020. "Analysis of Challenges Responsible for the Slow Pace of Industry 4.0 Diffusion," International Journal of Strategic Decision Sciences (IJSDS), IGI Global, vol. 11(2), pages 66-92, April.
    6. Katiyar, Rajesh & Meena, Purushottam L. & Barua, Mukesh Kumar & Tibrewala, Rajen & Kumar, Gopal, 2018. "Impact of sustainability and manufacturing practices on supply chain performance: Findings from an emerging economy," International Journal of Production Economics, Elsevier, vol. 197(C), pages 303-316.
    7. Makkonen, Hannu & Pohjola, Mikko & Olkkonen, Rami & Koponen, Aki, 2014. "Dynamic capabilities and firm performance in a financial crisis," Journal of Business Research, Elsevier, vol. 67(1), pages 2707-2719.
    8. Sube Singh & Ramesh Kumar & Rohit Panchal & Manoj Kumar Tiwari, 2021. "Impact of COVID-19 on logistics systems and disruptions in food supply chain," International Journal of Production Research, Taylor & Francis Journals, vol. 59(7), pages 1993-2008, April.
    9. S. G. Deshmukh & Abid Haleem, 2020. "Framework for Manufacturing in Post-COVID-19 World Order: An Indian Perspective," International Journal of Global Business and Competitiveness, Springer, vol. 15(1), pages 49-60, June.
    10. Yu, Wantao & Chavez, Roberto & Jacobs, Mark A. & Feng, Mengying, 2018. "Data-driven supply chain capabilities and performance: A resource-based view," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 371-385.
    11. GROTSCH, Volker M. & BLOME, Constantin & SCHLEPER, Martin C., 2013. "Antecedents of proactive supply chain risk management - a contingency theory perspective," LIDAM Reprints CORE 2490, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
    12. Bouzon, Marina & Govindan, Kannan & Rodriguez, Carlos M.Taboada & Campos, Lucila M.S., 2016. "Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP," Resources, Conservation & Recycling, Elsevier, vol. 108(C), pages 182-197.
    13. Rudolf R. Sinkovics & Ruey-Jer Bryan Jean & Anthony S. Roath & S. Tamer Cavusgil, 2011. "Does IT Integration Really Enhance Supplier Responsiveness in Global Supply Chains?," Management International Review, Springer, vol. 51(2), pages 193-212, April.
    14. Roh, James & Hong, Paul & Min, Hokey, 2014. "Implementation of a responsive supply chain strategy in global complexity: The case of manufacturing firms," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 198-210.
    15. Sehar Ishtiaque & Danish Ahmed Siddiqui & Waqar Ahmed, 2020. "Impact of technology-based integrated responsive supply chain on operational performance: a case of a volatile market," International Journal of Logistics Systems and Management, Inderscience Enterprises Ltd, vol. 35(3), pages 387-409.
    16. Gunasekaran, Angappa & Lai, Kee-hung & Edwin Cheng, T.C., 2008. "Responsive supply chain: A competitive strategy in a networked economy," Omega, Elsevier, vol. 36(4), pages 549-564, August.
    17. Saqib Shamim & Shuang Cang & Hongnian Yu & Yun Li, 2017. "Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice," Energies, MDPI, vol. 10(4), pages 1-19, April.
    18. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    19. Neeraj Yadav & Ravi Shankar & Surya Prakash Singh, 2021. "Hierarchy of Critical Success Factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 1-14, June.
    20. S. G. Deshmukh & Abid Haleem, 0. "Framework for Manufacturing in Post-COVID-19 World Order: An Indian Perspective," International Journal of Global Business and Competitiveness, Springer, vol. 0, pages 1-12.
    21. Assunta Di Vaio & Flavio Boccia & Loris Landriani & Rosa Palladino, 2020. "Artificial Intelligence in the Agri-Food System: Rethinking Sustainable Business Models in the COVID-19 Scenario," Sustainability, MDPI, vol. 12(12), pages 1-12, June.
    22. Kamble, Sachin S. & Gunasekaran, Angappa & Gawankar, Shradha A., 2020. "Achieving sustainable performance in a data-driven agriculture supply chain: A review for research and applications," International Journal of Production Economics, Elsevier, vol. 219(C), pages 179-194.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. H. Kiran Kumar & B. R. Naveen & J. Savitha, 2022. "Business Factors Challenging SMEs for Adopting Cloud-Based Solutions," International Journal of Global Business and Competitiveness, Springer, vol. 17(2), pages 203-214, December.
    2. Aarti Singh & Ratri Parida, 2022. "Decision-Making Models for Healthcare Supply Chain Disruptions: Review and Insights for Post-pandemic Era," International Journal of Global Business and Competitiveness, Springer, vol. 17(2), pages 130-141, December.
    3. Ul Akram, Manzoor & Islam, Nazrul & Chauhan, Chetna & Zafar Yaqub, Muhammad, 2024. "Resilience and agility in sustainable supply chains: A relational and dynamic capabilities view," Journal of Business Research, Elsevier, vol. 183(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chowdhury, Priyabrata & Paul, Sanjoy Kumar & Kaisar, Shahriar & Moktadir, Md. Abdul, 2021. "COVID-19 pandemic related supply chain studies: A systematic review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 148(C).
    2. Sourabh D. Kulkarni & S. G. Deshmukh & Vivek V. Khanzode & Anabela C. Alves, 2021. "Unifying Efforts to Rebound Operational Excellence and Export Competitiveness," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 1-15, December.
    3. Siddharth Shankar Rai & Sunil Girib, 2019. "Assessment of supply chain agility in the Indian garment industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 9(10), pages 265-280, October.
    4. Aldrighetti, Riccardo & Battini, Daria & Ivanov, Dmitry & Zennaro, Ilenia, 2021. "Costs of resilience and disruptions in supply chain network design models: A review and future research directions," International Journal of Production Economics, Elsevier, vol. 235(C).
    5. Tiago Afonso & Anabela C. Alves & Paula Carneiro, 2021. "Lean Thinking, Logistic and Ergonomics: Synergetic Triad to Prepare Shop Floor Work Systems to Face Pandemic Situations," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 62-76, December.
    6. Raúl Antonio Díaz Pacheco & Ernest Benedito, 2024. "Analysis of Supply Chain Response Frameworks: A Literature Review," Logistics, MDPI, vol. 8(3), pages 1-19, June.
    7. Chowdhury, Md Maruf H. & Quaddus, Mohammed, 2017. "Supply chain resilience: Conceptualization and scale development using dynamic capability theory," International Journal of Production Economics, Elsevier, vol. 188(C), pages 185-204.
    8. Puppala, Harish & Peddinti, Pranav R.T. & Tamvada, Jagannadha Pawan & Ahuja, Jaya & Kim, Byungmin, 2023. "Barriers to the adoption of new technologies in rural areas: The case of unmanned aerial vehicles for precision agriculture in India," Technology in Society, Elsevier, vol. 74(C).
    9. Liu, Weihua & Long, Shangsong & Wei, Shuang, 2022. "Correlation mechanism between smart technology and smart supply chain innovation performance: A multi-case study from China's companies with Physical Internet," International Journal of Production Economics, Elsevier, vol. 245(C).
    10. Daniel Jugend & Hugo Henrique dos Santos & Susana Garrido & Regiane Máximo Siqueira & Jaime A. Mesa, 2024. "Circular product design challenges: An exploratory study on critical barriers," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4825-4842, July.
    11. Wei-Ming Wang & Hsiao-Han Peng, 2020. "A Fuzzy Multi-Criteria Evaluation Framework for Urban Sustainable Development," Mathematics, MDPI, vol. 8(3), pages 1-22, March.
    12. Kumar, Anil, 2021. "Analysing the drivers of customer happiness at authorized workshops and improving retention," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    13. Ritu Singh & Parikshit Charan & Manojit Chattopadhyay, 2019. "Dynamic capabilities and responsiveness: moderating effect of organization structures and environmental dynamism," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 46(4), pages 301-319, December.
    14. Anuradha Patnaik, 2022. "Measuring Demand and Supply Shocks From COVID-19: An Industry-Level Analysis for India," Margin: The Journal of Applied Economic Research, National Council of Applied Economic Research, vol. 16(1), pages 76-105, February.
    15. Sreedevi, R. & Saranga, Haritha, 2017. "Uncertainty and supply chain risk: The moderating role of supply chain flexibility in risk mitigation," International Journal of Production Economics, Elsevier, vol. 193(C), pages 332-342.
    16. Swati Goyal & Shivi Agarwal & Narinderjit Singh Sawaran Singh & Trilok Mathur & Nirbhay Mathur, 2022. "Analysis of Hybrid MCDM Methods for the Performance Assessment and Ranking Public Transport Sector: A Case Study," Sustainability, MDPI, vol. 14(22), pages 1-21, November.
    17. Ali, Mohd Helmi & Chung, Leanne & Kumar, Ajay & Zailani, Suhaiza & Tan, Kim Hua, 2021. "A sustainable Blockchain framework for the halal food supply chain: Lessons from Malaysia," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    18. Ravindra Ojha & Jones Mathew & Umashankar Venkatesh, 2021. "Excellence Through Downstream Innovation in Times of Pandemic: Insights from the Auto Sector," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 16-28, December.
    19. Wen Chen & Lizhi Xing, 2022. "Measuring the Intermediate Goods’ External Dependency on the Global Value Chain: A Case Study of China," Sustainability, MDPI, vol. 14(7), pages 1-21, April.
    20. Yamada, Tadashi & Febri, Zukhruf, 2015. "Freight transport network design using particle swarm optimisation in supply chain–transport supernetwork equilibrium," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 75(C), pages 164-187.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00036-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.