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Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice

Author

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  • Saqib Shamim

    (Faculty of Sciences & Technology, Talbot Campus, Bournemouth University, Bournemouth BH12 5BB, UK)

  • Shuang Cang

    (Faculty of Management, Talbot Campus, Bournemouth University, Bournemouth BH12 5BB, UK)

  • Hongnian Yu

    (Faculty of Sciences & Technology, Talbot Campus, Bournemouth University, Bournemouth BH12 5BB, UK)

  • Yun Li

    (School of Computer Science and Network Security, Dongguan University of Technology, Shongshanhu, Dongguan 523808, China)

Abstract

Industry 4.0 and its impact in the manufacturing sector are well documented. However, the service sector is understudied, and it is also facing the challenges of mass customization, digital enhancement, smart work environment, and efficient supply chain. The aim of this study is to fill this research gap by exploring the issues of Industry 4.0 in the service sector, with cases in the hospitality industry. All the challenges of Industry 4.0 require continuous innovation and learning, which is dependent on people and the enterprise’s capabilities. Appropriate management approaches can play a vital role in the development of dynamic capabilities, and an effective learning and innovation environment. This paper proposes a framework of management practices which can promote the environment of innovation and learning in an organization, and hence facilitate business to match the pace of Industry 4.0 by facilitating technology acceptance e.g., digital enhancements and implementation of cyber physical systems (CPS). This study integrates the literature with logical beliefs to suggest the appropriate management practices for Industry 4.0. It represents one of the initial attempts to draw research attention towards the important role of management practices in Industry 4.0, as most of the recent studies have been restricted to the technological aspects. Semi-structured interviews of hospitality employees are conducted to explore the management practices suitable for meeting the challenges of Industry 4.0, specifically for informing the service sector.

Suggested Citation

  • Saqib Shamim & Shuang Cang & Hongnian Yu & Yun Li, 2017. "Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice," Energies, MDPI, vol. 10(4), pages 1-19, April.
    • Handle: RePEc:gam:jeners:v:10:y:2017:i:4:p:499-:d:95219
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    References listed on IDEAS

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    1. Schniederjans, Dara G. & Curado, Carla & Khalajhedayati, Mehrnaz, 2020. "Supply chain digitisation trends: An integration of knowledge management," International Journal of Production Economics, Elsevier, vol. 220(C).
    2. Lia Tirabeni & Paola De Bernardi & Canio Forliano & Mattia Franco, 2019. "How Can Organisations and Business Models Lead to a More Sustainable Society? A Framework from a Systematic Review of the Industry 4.0," Sustainability, MDPI, vol. 11(22), pages 1-23, November.
    3. Okechukwu Okorie & Konstantinos Salonitis & Fiona Charnley & Mariale Moreno & Christopher Turner & Ashutosh Tiwari, 2018. "Digitisation and the Circular Economy: A Review of Current Research and Future Trends," Energies, MDPI, vol. 11(11), pages 1-31, November.
    4. Chiyin Chen & Yunting Feng & Bin Shen, 2022. "Managing Labor Sustainability in Digitalized Supply Chains: A Systematic Literature Review," Sustainability, MDPI, vol. 14(7), pages 1-19, March.
    5. Remigiusz Wisniewski, 2021. "Design of Petri Net-Based Cyber-Physical Systems Oriented on the Implementation in Field Programmable Gate Arrays," Energies, MDPI, vol. 14(21), pages 1-25, October.
    6. Krzysztof Ejsmont, 2021. "The Impact of Industry 4.0 on Employees—Insights from Australia," Sustainability, MDPI, vol. 13(6), pages 1-31, March.
    7. Tomás F. Espino-Rodríguez, 2023. "Research on Outsourcing by Hotel Firms: Current State and Future Directions," Tourism and Hospitality, MDPI, vol. 4(1), pages 1-15, January.
    8. Fanny Kovaleski & Claudia Tania Picinin & João Luiz Kovaleski, 2022. "The Challenges of Technology Transfer in the Industry 4.0 Era Regarding Anthropotechnological Aspects: A Systematic Review," SAGE Open, , vol. 12(3), pages 21582440221, July.
    9. Chetna Chauhan & Manzoor Ul Akram & Diptanshu Gaur, 2021. "Technology-Driven Responsiveness in Times of COVID-19: A Fuzzy Delphi and Fuzzy AHP-Based Approach," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 48-61, December.
    10. Yao-Jen Fan & Shuo-Fang Liu & Ding-Bang Luh & Pei-Shan Teng, 2021. "Corporate Sustainability: Impact Factors on Organizational Innovation in the Industrial Area," Sustainability, MDPI, vol. 13(4), pages 1-24, February.
    11. Dwivedi, Ashish & Moktadir, Md. Abdul & Chiappetta Jabbour, Charbel José & de Carvalho, Daniel Estima, 2022. "Integrating the circular economy and industry 4.0 for sustainable development: Implications for responsible footwear production in a big data-driven world," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    12. Emanuele Gabriel Margherita & Alessio Maria Braccini, 2021. "Exploring Sustainable Value Creation of Industry 4.0 Technologies Within the Socio-technical Perspective: A Meta-review," Post-Print hal-03410741, HAL.

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