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Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers

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  • Srikanta Acharya

    (JSSATE-STEP)

Abstract

The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses. The main expectation for a learner could mean obtaining a skill certification leading to a better paying job or a successful attempt at securing a place in a reputed university which uses tough entrance examinations in the admission process. This study based on an ‘Action Research’ conducted on two commercial e-learning providers belonging to the non-formal education domain in India and conducted over a period of 3 years concludes that organizational flexibility plays a very important role on the strategic performance indicators of commercial e-learning providers.

Suggested Citation

  • Srikanta Acharya, 2019. "Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(1), pages 31-41, March.
    • Handle: RePEc:spr:gjofsm:v:20:y:2019:i:1:d:10.1007_s40171-018-0199-3
    DOI: 10.1007/s40171-018-0199-3
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    12. Manoj Kumar Sharma & R. C. Sharma, 2021. "Innovation Framework for Excellence in Higher Education Institutions," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(2), pages 141-155, June.

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