IDEAS home Printed from https://ideas.repec.org/a/spr/elmark/v32y2022i3d10.1007_s12525-022-00573-9.html
   My bibliography  Save this article

Exploring the use of self-sovereign identity for event ticketing systems

Author

Listed:
  • Simon Feulner

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth
    Frankfurt University of Applied Sciences)

  • Johannes Sedlmeir

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth)

  • Vincent Schlatt

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth)

  • Nils Urbach

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth
    Frankfurt University of Applied Sciences)

Abstract

Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.

Suggested Citation

  • Simon Feulner & Johannes Sedlmeir & Vincent Schlatt & Nils Urbach, 2022. "Exploring the use of self-sovereign identity for event ticketing systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1759-1777, September.
    • Handle: RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00573-9
    DOI: 10.1007/s12525-022-00573-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12525-022-00573-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12525-022-00573-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Pascal Courty, 2019. "Ticket resale, bots, and the fair price ticketing curse," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 43(3), pages 345-363, September.
    2. Johannes Sedlmeir & Jonathan Lautenschlager & Gilbert Fridgen & Nils Urbach, 2022. "The transparency challenge of blockchain in organizations," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1779-1794, September.
    3. Johannes Sedlmeir & Reilly Smethurst & Alexander Rieger & Gilbert Fridgen, 2021. "Digital Identities and Verifiable Credentials," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 603-613, October.
    4. Roman Beck & Sven Weber & Robert Wayne Gregory, 2013. "Theory-generating design science research," Information Systems Frontiers, Springer, vol. 15(4), pages 637-651, September.
    5. Joseph G. Walls & George R. Widmeyer & Omar A. El Sawy, 1992. "Building an Information System Design Theory for Vigilant EIS," Information Systems Research, INFORMS, vol. 3(1), pages 36-59, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Matthias Trier & Dennis Kundisch & Daniel Beverungen & Oliver Müller & Guido Schryen & Milad Mirbabaie & Simon Trang, 2023. "Digital Responsibility," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 463-474, August.
    2. Daum Kim & Jiro Kokuryo, 2024. "Establishing altruistic ethics to use technology for Social Welfare—How Japan manages Web3 and self-sovereign identity in local communities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-12, December.
    3. Jana Glöckler & Johannes Sedlmeir & Muriel Frank & Gilbert Fridgen, 2024. "A Systematic Review of Identity and Access Management Requirements in Enterprises and Potential Contributions of Self-Sovereign Identity," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(4), pages 421-440, August.
    4. Andreas Engelmann & Gerhard Schwabe, 2024. "Certified data chats for future used car markets," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-22, December.
    5. Rainer Alt, 2022. "Electronic Markets on platform culture," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1019-1031, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Eduard Hartwich & Alexander Rieger & Johannes Sedlmeir & Dominik Jurek & Gilbert Fridgen, 2023. "Machine economies," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-13, December.
    2. Vincent Schlatt & Johannes Sedlmeir & Simon Feulner & Nils Urbach, 2021. "Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity," Papers 2112.01237, arXiv.org.
    3. Roth, Tamara & Utz, Manuel & Baumgarte, Felix & Rieger, Alexander & Sedlmeir, Johannes & Strüker, Jens, 2022. "Electricity powered by blockchain: A review with a European perspective," Applied Energy, Elsevier, vol. 325(C).
    4. Hendrik Hilpert & Johann Kranz & Matthias Schumann, 2013. "Leveraging Green IS in Logistics," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(5), pages 315-325, October.
    5. Raffaele Fabio Ciriello & Alexandra Cecilie Gjøl Torbensen & Magnus Rotvit Perlt Hansen & Christoph Müller-Bloch, 2023. "Blockchain-based digital rights management systems: Design principles for the music industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
    6. Jana Glöckler & Johannes Sedlmeir & Muriel Frank & Gilbert Fridgen, 2024. "A Systematic Review of Identity and Access Management Requirements in Enterprises and Potential Contributions of Self-Sovereign Identity," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(4), pages 421-440, August.
    7. Ingrid Bauer & Liudmila Zavolokina & Gerhard Schwabe, 2020. "Is there a market for trusted car data?," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 211-225, June.
    8. Gajendra Liyanaarachchi & Giampaolo Viglia & Fidan Kurtaliqi, 2024. "Addressing challenges of digital transformation with modified blockchain," Post-Print hal-04440365, HAL.
    9. Fatma Fourati-Jamoussi & Claude Narcisse Niamba, 2016. "An evaluation of business intelligence tools: a cluster analysis of users’ perceptions," Post-Print hal-03165570, HAL.
    10. Johannes Sedlmeir & Jonathan Lautenschlager & Gilbert Fridgen & Nils Urbach, 2022. "The transparency challenge of blockchain in organizations," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1779-1794, September.
    11. Hendrik Haße & Hendrik Valk & Frederik Möller & Boris Otto, 2022. "Design Principles for Shared Digital Twins in Distributed Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 751-772, December.
    12. Roman Beck & Sven Weber & Robert Wayne Gregory, 2013. "Theory-generating design science research," Information Systems Frontiers, Springer, vol. 15(4), pages 637-651, September.
    13. Xiaomo Liu & G. Alan Wang & Weiguo Fan & Zhongju Zhang, 2020. "Finding Useful Solutions in Online Knowledge Communities: A Theory-Driven Design and Multilevel Analysis," Information Systems Research, INFORMS, vol. 31(3), pages 731-752, September.
    14. Norbert Koppenhagen & Benjamin Mueller & Alexander Maedche & Ye Li & Stephanie Hiller, 2016. "Designing a supply network artifact for data, process, and people integration," Information Systems and e-Business Management, Springer, vol. 14(3), pages 613-636, August.
    15. Christian Fischer & Robert Winter & Felix Wortmann, 2010. "Design Theory," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(6), pages 387-390, December.
    16. Thuy Duong Oesterreich & Eduard Anton & Julian Schuir & Alexander Brehm & Frank Teuteberg, 2023. "How can I help you? Design principles for task-oriented speech dialog systems in customer service," Information Systems and e-Business Management, Springer, vol. 21(1), pages 37-79, March.
    17. Nils Urbach & Tobias Würz, 2012. "How to Steer the IT Outsourcing Provider," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(5), pages 247-259, October.
    18. Stephan Diederich & Alfred Benedikt Brendel & Lutz M. Kolbe, 2020. "Designing Anthropomorphic Enterprise Conversational Agents," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(3), pages 193-209, June.
    19. E. W. T. Ngai & J. K. L. Poon & F. F. C. Suk & C. C. Ng, 2009. "Design of an RFID-based Healthcare Management System using an Information System Design Theory," Information Systems Frontiers, Springer, vol. 11(4), pages 405-417, September.
    20. Heng Tang & Chang Boon Patrick Lee & Kwee Keong Choong, 0. "Consumer decision support systems for novice buyers – a design science approach," Information Systems Frontiers, Springer, vol. 0, pages 1-17.

    More about this item

    Keywords

    Bot prevention; Digital identity management; Digital wallet; Secondary market control; Ticket scalping; Verifiable credentials;
    All these keywords.

    JEL classification:

    • O - Economic Development, Innovation, Technological Change, and Growth

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00573-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.