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A Systematic Review of Identity and Access Management Requirements in Enterprises and Potential Contributions of Self-Sovereign Identity

Author

Listed:
  • Jana Glöckler

    (University of Bayreuth)

  • Johannes Sedlmeir

    (Branch Business and Information Systems Engineering of Fraunhofer FIT
    University of Luxembourg)

  • Muriel Frank

    (University of Luxembourg)

  • Gilbert Fridgen

    (University of Luxembourg)

Abstract

Digital identity and access management (IAM) poses significant challenges for companies. Cyberattacks and resulting data breaches frequently have their root cause in enterprises’ IAM systems. During the COVID-19 pandemic, issues with the remote authentication of employees working from home highlighted the need for better IAM solutions. Using a design science research approach, the paper reviews the requirements for IAM systems from an enterprise perspective and identifies the potential benefits of self-sovereign identity (SSI) – an emerging, passwordless paradigm in identity management that provides end users with cryptographic attestations stored in digital wallet apps. To do so, this paper first conducts a systematic literature review followed by an interview study and categorizes IAM system requirements according to security and compliance, operability, technology, and user aspects. In a second step, it presents an SSI-based prototype for IAM, whose suitability for addressing IAM challenges was assessed by twelve domain experts. The results suggest that the SSI-based authentication of employees can address requirements in each of the four IAM requirement categories. SSI can specifically improve manageability and usability aspects and help implement acknowledged best practices such as the principle of least privilege. Nonetheless, the findings also reveal that SSI is not a silver bullet for all of the challenges that today’s complex IAM systems face.

Suggested Citation

  • Jana Glöckler & Johannes Sedlmeir & Muriel Frank & Gilbert Fridgen, 2024. "A Systematic Review of Identity and Access Management Requirements in Enterprises and Potential Contributions of Self-Sovereign Identity," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(4), pages 421-440, August.
    • Handle: RePEc:spr:binfse:v:66:y:2024:i:4:d:10.1007_s12599-023-00830-x
    DOI: 10.1007/s12599-023-00830-x
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    References listed on IDEAS

    as
    1. Bradford, Marianne & Earp, Julia B. & Grabski, Severin, 2014. "Centralized end-to-end identity and access management and ERP systems: A multi-case analysis using the Technology Organization Environment framework," International Journal of Accounting Information Systems, Elsevier, vol. 15(2), pages 149-165.
    2. Tobias Guggenberger & Jannik Lockl & Maximilian Röglinger & Vincent Schlatt & Johannes Sedlmeir & Jens-Christian Stoetzer & Nils Urbach & Fabiane Völter, 2021. "Emerging Digital Technologies to Combat Future Crises: Learnings From COVID-19 to be Prepared for the Future," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 1-27, June.
    3. Rennie Naidoo, 2020. "A multi-level influence model of COVID-19 themed cybercrime," European Journal of Information Systems, Taylor & Francis Journals, vol. 29(3), pages 306-321, May.
    4. Simon Feulner & Johannes Sedlmeir & Vincent Schlatt & Nils Urbach, 2022. "Exploring the use of self-sovereign identity for event ticketing systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1759-1777, September.
    5. Denis Royer, 2013. "EIdM: Concepts, Technologies, and Application Fields," Progress in IS, in: Enterprise Identity Management, edition 127, chapter 0, pages 27-56, Springer.
    6. Roman Beck & Sven Weber & Robert Wayne Gregory, 2013. "Theory-generating design science research," Information Systems Frontiers, Springer, vol. 15(4), pages 637-651, September.
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