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Artificial intelligence (AI) and robotics in travel, hospitality and leisure

Author

Listed:
  • Chulmo Koo

    (Kyung Hee University)

  • Zheng Xiang

    (Virginia Tech)

  • Ulrike Gretzel

    (University of Southern California)

  • Marianna Sigala

    (University of South Australia)

Abstract

No abstract is available for this item.

Suggested Citation

  • Chulmo Koo & Zheng Xiang & Ulrike Gretzel & Marianna Sigala, 2021. "Artificial intelligence (AI) and robotics in travel, hospitality and leisure," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 473-476, September.
    • Handle: RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-021-00494-z
    DOI: 10.1007/s12525-021-00494-z
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    References listed on IDEAS

    as
    1. Verhoef, Peter C. & Stephen, Andrew T. & Kannan, P.K. & Luo, Xueming & Abhishek, Vibhanshu & Andrews, Michelle & Bart, Yakov & Datta, Hannes & Fong, Nathan & Hoffman, Donna L. & Hu, Mandy Mantian & No, 2017. "Consumer Connectivity in a Complex, Technology-enabled, and Mobile-oriented World with Smart Products," Journal of Interactive Marketing, Elsevier, vol. 40(C), pages 1-8.
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    Citations

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    Cited by:

    1. Taekyung Kim & Hwirim Jo & Yerin Yhee & Chulmo Koo, 2022. "Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 259-275, March.
    2. Yili Chen & Congdong Li & Han Wang, 2022. "Big Data and Predictive Analytics for Business Intelligence: A Bibliographic Study (2000–2021)," Forecasting, MDPI, vol. 4(4), pages 1-20, September.
    3. Rainer Alt, 2021. "Electronic Markets on robotics," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 465-471, September.
    4. Nika Meyer (née Mozafari) & Melanie Schwede & Maik Hammerschmidt & Welf Hermann Weiger, 2022. "Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2491-2505, December.
    5. Ebert Rowan Otto & Cornelius Stephanus Schutte & Denzil Kennon, 2024. "A Framework for Total Productivity Management (TPMan) in a Resort Environment," Tourism and Hospitality, MDPI, vol. 5(3), pages 1-26, September.
    6. Victor Anderson Hodibert & Adriana Narkwa Anderson (PhD) & Kate Neequaye, 2024. "AI/Robotics in the Tourism and Hospitality Sector: Technological Realities and Imaginaries in the Ghanaian Context," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 2471-2480, January.

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