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Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews

Author

Listed:
  • Feifei Wang

    (Renmin University of China
    Renmin University of China
    Renmin University of China)

  • Yang Yang

    (Peking University)

  • Geoffrey K. F. Tso

    (City University of Hong Kong)

  • Yang Li

    (Renmin University of China
    Renmin University of China
    Renmin University of China)

Abstract

Spurred by the policy of China’s Belt and Road Initiative, Chinese e-Commerce companies have found great opportunities in selling goods overseas. The cross-border e-Commerce shares similarities of launch and marketing strategies with domestic e-Commerce, but also has substantial differences. How to make strategic adjustments to better adapt to the overseas market is of great concern to cross-border e-Commerce companies. Analyzing behaviors of overseas consumers could offer an effective way to address this issue and has attracted great interest of researchers. Consumer comments, cheap and abundant by its nature, provides an easy access for analysis of consumer behaviors. In this paper, we focus on consumer reviews of a specific product, the cellphones, and apply topic modeling techniques to investigate the differences between behaviors of domestic and overseas consumers. We find that consumers from domestic and overseas focus on different aspects of product. In addition, the foreign consumers care more about product quality and tend to make description of technique details. On the contrary, domestic buyers pay more attention on consumer services and intend to comment in generalities. All these findings could help e-Commerce companies design better launch strategies in cross-border e-Commerce market.

Suggested Citation

  • Feifei Wang & Yang Yang & Geoffrey K. F. Tso & Yang Li, 2019. "Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews," Electronic Commerce Research, Springer, vol. 19(4), pages 863-884, December.
    • Handle: RePEc:spr:elcore:v:19:y:2019:i:4:d:10.1007_s10660-019-09368-1
    DOI: 10.1007/s10660-019-09368-1
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    Cited by:

    1. Veronika Svatošová & Jaroslava Rajchlová, 2022. "The Importance of Determinants of Strategic Development in E-commerce," Journal of Economics / Ekonomicky casopis, Institute of Economic Research, Slovak Academy of Sciences, vol. 70(9-10), pages 768-792, August.
    2. Zi Hui Yin & Chang Hwan Choi, 2023. "The effects of China’s cross-border e-commerce on its exports: a comparative analysis of goods and services trade," Electronic Commerce Research, Springer, vol. 23(1), pages 443-474, March.
    3. Lina Guo, 2022. "Cross-border e-commerce platform for commodity automatic pricing model based on deep learning," Electronic Commerce Research, Springer, vol. 22(1), pages 1-20, March.
    4. Hsin‐Hui Lin & Pin‐Han Chen & Chih‐Lun Wu, 2023. "Exploring the price anchoring effect in mobile commerce: An experimental study," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(3), pages 1601-1623, April.

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