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A Critical Evaluation and Framework of Business Process Improvement Methods

Author

Listed:
  • Rob J. B. Vanwersch

    (Eindhoven University of Technology)

  • Khurram Shahzad

    (University of the Punjab)

  • Irene Vanderfeesten

    (Eindhoven University of Technology)

  • Kris Vanhaecht

    (KU Leuven, University of Leuven
    University Hospitals KU Leuven)

  • Paul Grefen

    (Eindhoven University of Technology)

  • Liliane Pintelon

    (KU Leuven, University of Leuven)

  • Jan Mendling

    (Vienna University of Economics and Business)

  • Godefridus G. Merode

    (Maastricht University)

  • Hajo A. Reijers

    (Eindhoven University of Technology
    VU University Amsterdam)

Abstract

The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.

Suggested Citation

  • Rob J. B. Vanwersch & Khurram Shahzad & Irene Vanderfeesten & Kris Vanhaecht & Paul Grefen & Liliane Pintelon & Jan Mendling & Godefridus G. Merode & Hajo A. Reijers, 2016. "A Critical Evaluation and Framework of Business Process Improvement Methods," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 43-53, February.
    • Handle: RePEc:spr:binfse:v:58:y:2016:i:1:d:10.1007_s12599-015-0417-x
    DOI: 10.1007/s12599-015-0417-x
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    References listed on IDEAS

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    1. Reijers, H. A. & Liman Mansar, S., 2005. "Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics," Omega, Elsevier, vol. 33(4), pages 283-306, August.
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    Citations

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    Cited by:

    1. Patrick Afflerbach & Martin Hohendorf & Jonas Manderscheid, 2017. "Design it like Darwin - A value-based application of evolutionary algorithms for proper and unambiguous business process redesign," Information Systems Frontiers, Springer, vol. 19(5), pages 1101-1121, October.
    2. Marie-Sophie Denner & Louis Christian Püschel & Maximilian Röglinger, 2018. "How to Exploit the Digitalization Potential of Business Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 331-349, August.
    3. Jan Brocke & Marie-Sophie Baier & Theresa Schmiedel & Katharina Stelzl & Maximilian Röglinger & Charlotte Wehking, 2021. "Context-Aware Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 533-550, October.
    4. Thai-Minh Truong & Lam-Son Lê & Elda Paja & Paolo Giorgini, 2021. "A data-driven, goal-oriented framework for process-focused enterprise re-engineering," Information Systems and e-Business Management, Springer, vol. 19(2), pages 683-747, June.
    5. Patrick Afflerbach & Martin Hohendorf & Jonas Manderscheid, 0. "Design it like Darwin - A value-based application of evolutionary algorithms for proper and unambiguous business process redesign," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    6. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.

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