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Analysis of a collaborative workflow process with distributed actors

Author

Listed:
  • Hajo A. Reijers

    (Eindhoven University of Technology)

  • Minseok Song

    (Eindhoven University of Technology)

  • Byungduk Jeong

    (Korea Advanced Institute of Science and Technology)

Abstract

Current workflow management technology offers rich support for process-oriented coordination of distributed teamwork. In this paper, we evaluate the performance of an industrial workflow process where similar tasks can be performed by various actors at many different locations. We analyzed a large workflow process log with state-of-the-art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close to each other. Our case study shows that the use of workflow technology in itself is not sufficient to level geographical barriers between team members and that additional measures are required for a desirable performance.

Suggested Citation

  • Hajo A. Reijers & Minseok Song & Byungduk Jeong, 2009. "Analysis of a collaborative workflow process with distributed actors," Information Systems Frontiers, Springer, vol. 11(3), pages 307-322, July.
    • Handle: RePEc:spr:infosf:v:11:y:2009:i:3:d:10.1007_s10796-008-9092-5
    DOI: 10.1007/s10796-008-9092-5
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    References listed on IDEAS

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    1. Martha L. Maznevski & Katherine M. Chudoba, 2000. "Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness," Organization Science, INFORMS, vol. 11(5), pages 473-492, October.
    2. Sajda Qureshi & Min Liu & Doug Vogel, 2006. "The Effects of Electronic Collaboration in Distributed Project Management," Group Decision and Negotiation, Springer, vol. 15(1), pages 55-75, January.
    3. Reijers, H. A. & Liman Mansar, S., 2005. "Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics," Omega, Elsevier, vol. 33(4), pages 283-306, August.
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    Cited by:

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