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Increasing process orientation with business process management: Critical practices’

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  • Škrinjar, Rok
  • Trkman, Peter

Abstract

This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.

Suggested Citation

  • Škrinjar, Rok & Trkman, Peter, 2013. "Increasing process orientation with business process management: Critical practices’," International Journal of Information Management, Elsevier, vol. 33(1), pages 48-60.
    • Handle: RePEc:eee:ininma:v:33:y:2013:i:1:p:48-60
    DOI: 10.1016/j.ijinfomgt.2012.05.011
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    References listed on IDEAS

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