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Adapting emerging digital communication technologies for resilience: evidence from Nigerian SMEs

Author

Listed:
  • Folajimi Ashiru

    (Coventry University)

  • Franklin Nakpodia

    (Durham University
    University of South Africa)

  • Jacqueline J You

    (University of York)

Abstract

Drawing on the Diffusion of Innovation Theory, this study explores how emerging digital communication technologies (EDCT) affected SMEs’ resilience during the COVID-19 pandemic. We employed an inductive and qualitative approach to investigate 42 SME operators in a weak institutional developing country—Nigeria. Our findings show that EDCT played a critical role in activating SMEs’ resilience during the crisis through four drivers: facilitating connections and bonding with staff, clients, and suppliers; enabling collaborations; activating process diversification; and enhancing supply chain flexibility. Furthermore, we highlight the distinct ability of Nigerian SMEs to buffer themselves against misinformation arising from the use of EDCT. This study sheds light on an EDCT Diffusion Model for resilience.

Suggested Citation

  • Folajimi Ashiru & Franklin Nakpodia & Jacqueline J You, 2023. "Adapting emerging digital communication technologies for resilience: evidence from Nigerian SMEs," Annals of Operations Research, Springer, vol. 327(2), pages 795-823, August.
    • Handle: RePEc:spr:annopr:v:327:y:2023:i:2:d:10.1007_s10479-022-05049-9
    DOI: 10.1007/s10479-022-05049-9
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