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Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment

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  • Amado, Carla A.F.
  • Santos, Sérgio P.
  • Marques, Pedro M.

Abstract

This article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs) from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard (BSC) method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (financial, customers, internal processes, learning and growth).

Suggested Citation

  • Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    • Handle: RePEc:eee:jomega:v:40:y:2012:i:3:p:390-403
    DOI: 10.1016/j.omega.2011.06.006
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