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Customer satisfaction measurement in the private bank sector

Author

Listed:
  • Mihelis, G.
  • Grigoroudis, E.
  • Siskos, Y.
  • Politis, Y.
  • Malandrakis, Y.

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Suggested Citation

  • Mihelis, G. & Grigoroudis, E. & Siskos, Y. & Politis, Y. & Malandrakis, Y., 2001. "Customer satisfaction measurement in the private bank sector," European Journal of Operational Research, Elsevier, vol. 130(2), pages 347-360, April.
    • Handle: RePEc:eee:ejores:v:130:y:2001:i:2:p:347-360
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    References listed on IDEAS

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    1. Jacquet-Lagreze, E. & Siskos, J., 1982. "Assessing a set of additive utility functions for multicriteria decision-making, the UTA method," European Journal of Operational Research, Elsevier, vol. 10(2), pages 151-164, June.
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