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Getting on or getting by?

Author

Listed:
  • Jeff Hyman

    (University of Aberdeen, j.hyman@abdn.ac.uk)

  • Dora Scholarios

    (University of Strathclyde, d.Scholarios@strath.ac.uk)

  • Chris Baldry

    (University of Stirling, c.j.baldry@stir.ac.uk)

Abstract

Recent speculation about the impact on family life of contemporary patterns of work has prompted considerable and concerted social research activity in which the workplace and household have figured prominently. This article extends these studies to examine employment in prototypical new sectors of the economy, namely call centres and software, which at the time of the study were enjoying spectacular growth. Employees in both sectors reported spillover from work to home, though the extent, nature and intensity of spillover varied significantly between the sectors. The study identified the different and hitherto unexplored ways in which employees in these different sectors attempt to cope with complex articulations between home and work, and the varying resources which they bring to bear in doing so. Contemporary work settings indicate little change from more established sectors in that gender, status and labour market strength are important factors in offering work boundary discretion.

Suggested Citation

  • Jeff Hyman & Dora Scholarios & Chris Baldry, 2005. "Getting on or getting by?," Work, Employment & Society, British Sociological Association, vol. 19(4), pages 705-725, December.
    • Handle: RePEc:sae:woemps:v:19:y:2005:i:4:p:705-725
    DOI: 10.1177/0950017005058055
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    References listed on IDEAS

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    1. Stephen Deery & Roderick Iverson & Janet Walsh, 2002. "Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal," Journal of Management Studies, Wiley Blackwell, vol. 39(4), pages 471-496, June.
    2. Jeff Hyman & Chris Baldry & Dora Scholarios & Dirk Bunzel, 2003. "Work–Life Imbalance in Call Centres and Software Development," British Journal of Industrial Relations, London School of Economics, vol. 41(2), pages 215-239, June.
    3. Linda Elizabeth Duxbury & Christopher Alan Higgins & Shirley Mills, 1992. "After-Hours Telecommuting and Work-Family Conflict: A Comparative Analysis," Information Systems Research, INFORMS, vol. 3(2), pages 173-190, June.
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    Cited by:

    1. Cohen, Nicola & Richardson, James, 2015. "‘I didn't feel like I was alone anymore’: evaluating self-organised employee coping practices conducted via Facebook," LSE Research Online Documents on Economics 65024, London School of Economics and Political Science, LSE Library.

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