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Moderating Influence of Critical Psychological States on Work Engagement and Personal Outcomes in the Telecom Sector

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  • Harold Andrew Patrick
  • Vinayak Anil Bhat

Abstract

Organizations want their employees to be engaged with their work, exhibiting proactive behavior, initiative, and responsibility for personal development. Existing literature has a dearth of studies that evaluate all the three key variables that lead to optimal employee performance— critical psychological states (CPSs), work engagement , and personal outcomes . The present study attempts to fill that gap by linking the variable CPSs (which measures experienced meaningfulness, responsibility, and knowledge of results) with the other two. The study surveyed 359 sales personnel in the Indian telecom industry and adopted standardized, valid, and reliable instruments to measure their work engagement, CPSs, and personal outcomes. Analysis was done using structural equation modeling (SEM). Findings indicated that CPSs significantly moderate the relationship between personal outcomes and work engagement.

Suggested Citation

  • Harold Andrew Patrick & Vinayak Anil Bhat, 2014. "Moderating Influence of Critical Psychological States on Work Engagement and Personal Outcomes in the Telecom Sector," SAGE Open, , vol. 4(2), pages 21582440145, June.
    • Handle: RePEc:sae:sagope:v:4:y:2014:i:2:p:2158244014538260
    DOI: 10.1177/2158244014538260
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    References listed on IDEAS

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    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Bagozzi, Richard P & Baumgartner, Hans & Yi, Youjae, 1992. "State versus Action Orientation and the Theory of Reasoned Action: An Application to Coupon Usage," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 18(4), pages 505-518, March.
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    Cited by:

    1. Yasangi Anuradha Iddagoda & Henarath H. D. N. P. Opatha, 2020. "Relationships and Mediating Effects of Employee Engagement: An Empirical Study of Managerial Employees of Sri Lankan Listed Companies," SAGE Open, , vol. 10(2), pages 21582440209, April.
    2. Iliyasu Shiyanbade Najeemdeen & Bello Taofik Abidemi & Farah Diana Rahmat & Bannah Daniel Bulus, 2018. "Perceived Organizational Culture and Perceived Organizational Support on Work Engagement," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(3), pages 199-208, September.
    3. Tasfirani & Nurul Komari & Titik Rosnani, 2020. "Universitas Tanjungpura, Indonesia," International Review of Management and Marketing, Econjournals, vol. 10(5), pages 148-153.

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